This profile is uncertified and using publicly sourced data
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Business Details
About
Restaurant
We opened our doors to customers in 1992, and we’ve already become a local favorite in the Utica, NY area. We offer a huge variety of menu items, and everything we serve is homemade. Our staff works hard to keep Castlewood Cafe as inviting as any restaurant you’ve ever visited. We’re an all-ages cafe, so feel free to bring your little ones in for breakfast, lunch or dinner. From lunch specials to catering service, we work hard to keep our customers happy and content. Drop in anytime, or call 315-733-9663 to make a reservation.
Location
Hours
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 9:00 PM
Saturday8:00 AM - 9:00 PM
Sunday8:00 AM - 3:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.