Dunkin'

Reviews

• EN

  Edel Naranjo

  3 days ago
  1.0
  Every time I go to this place, there’s trash everywhere—napkins, straws, and even donuts under the tables. I can’t believe no one says or does anything about it... I can only drink coffee; it makes me lose my appetite
• AC

  Aiden Chan

  Sep 24, 2026
  1.0
  The staff at the front counter had a bad attitude. I won’t be coming back.
• DP

  Dairo Paulino

  Sep 9, 2026
  1.0
  Very unprofessional and disrespectful location. My friend’s 14-year-old daughter made a simple mistake with her order and politely asked for help. Instead of just fixing the issue or explaining the options, an employee started talking negatively about her in Spanish, thinking she wouldn’t understand. She understood everything and ended up leaving in tears. When her mother tried to address what happened, the situation was handled even worse. Employees were arguing and talking over her instead of simply apologizing and acting professionally. There is absolutely no reason for grown adults working in customer service to embarrass or disrespect a 14-year-old over a drink order. The whole situation could have been handled in two minutes with basic respect. I definitely would not recommend this location.
• AR

  argelia robles

  Sep 9, 2026
  1.0
  This morning, my daughter and I visited this location, a place we have been to many times because we always thought it was a good one. Unfortunately, today’s experience completely changed the way I see this location and the people working there. My 14-year-old daughter ordered a drink online. When she picked it up, she realized that her Dragon Fruit drink had been made with green tea instead of lemonade. We went back and looked at the online order, and yes, the order had been placed with green tea. We understand that the mistake was on our end. My daughter simply went back and politely asked if the drink could be remade, or if she could purchase another one. One of the employees, a Spanish-speaking woman, told her that it was okay. What happened next is what really upset me. The employee apparently assumed that my daughter did not understand Spanish and began speaking negatively about her because she had asked for the drink to be remade. My daughter understood exactly what was being said about her. My daughter came back to the car crying. As a mother, there is nothing more upsetting than seeing your child crying because an adult made her feel embarrassed or disrespected—especially when my daughter had been polite and had not been rude or demanding. I went back inside and addressed the employee. I explained that if she has something to say about a customer, she should have the professionalism and maturity to wait until the customer is no longer within earshot. Speaking negatively about a 14-year-old customer in another language because you assume she cannot understand you is completely inappropriate. I was also disappointed by another employee who inserted himself into the situation while two adults were trying to have a conversation. I asked to speak with the manager, and even with the manager present, the employees continued talking over me as if I were not the customer standing right there. There was also unnecessary cursing and arguing. I made it very clear that I was not going to lower myself to that level. I can have a conversation like an adult without cursing or disrespecting anyone. Unfortunately, the manager’s response was just as disappointing. When a customer brings a legitimate concern to management, I expect the manager to listen, de-escalate the situation, and make sure employees are treating customers appropriately. Instead, I felt that the employees were being defended rather than the situation being properly addressed. To be clear, we are not asking for anything free. We are not claiming that our original order was correct. We understand that the order was placed incorrectly. What I am asking for as a mother—and what I believe every customer deserves—is basic respect and professionalism. If an employee wants to discuss a customer, that is their choice, but please have enough professionalism to make sure the customer is not standing right there listening to what is being said about them—especially when that customer is a child. My daughter is 14 years old. She was polite. She asked a simple question. She did not deserve to be embarrassed, talked about, or made to feel bad for asking for help. Today was a very disappointing experience, and unfortunately, it has changed my opinion of this location. I hope management takes this situation seriously and reminds their employees that how you speak to customers matters, and respect should go both ways.
• AS

  Alexander Steinkoenig

  Aug 6, 2026
  5.0
  Idc what any review says this is the best Dunkin ive ever been to. Consistently lighting fast and have literally never gotten my order wrong.

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