Chipotle Mexican Grill

Reviews

• JM

  Jack McRedmond

  2 days ago
  1.0
  I don’t honestly know how it’s possible because you build your own meal BUT THEY GAVE ME SOMEONE ELSES ORDER. Drove out of my way to try a different chipotle location and am not happy with the outcome. I cant even imagine how it’s possible to mess up on the order of which the meals are placed in BUT I GUESS IT IS IN FACT DO ABLE.
• OC

  Olivia Camaj

  Jun 27, 2026
  1.0
  Terrible customer service . I was given an attitude for not be able to hear the woman at the counter over the blasting music .
• RS

  Ronit Singh

  Jun 25, 2026
  1.0
  I order online and got my food and when I open it was half portion and barely chicken. And I paid extra for chicken
• MM

  maniii

  Jun 14, 2026
  1.0
  i just left there from after work, it took 5 mins for somebody to come take my order then 10 mins for somebody to make my food meanwhile it was EMPTY. i told her chipotle chicken 3 times snd i still came home to open it and its regular chicken. then on top of that she just told me its $11 and didnt offer me a receipt or anything
• ZF

  Zuyo FN

  May 27, 2026
  1.0
  The customer service at this location has consistently been disappointing. Calling it subpar would honestly be an understatement. Having employees represent your business this way is exactly why customers choose to go elsewhere. There is one manager in particular who repeatedly handles interactions unprofessionally. She has mentioned that she recognizes me because I come in often, yet still doesn’t know how to properly greet or communicate with customers, which is frustrating and disappointing. Each visit, I politely request two sides of shredded cheese instead of having it added to my bowl because by the time I get home, the cheese melts. It’s a simple accommodation, but instead of receiving basic customer service, I’m often met with attitude and unnecessary comments. On one occasion, this manager turned to a coworker and commented that I come in every day and ask for the same thing. Making remarks about a customer in front of them is unprofessional and unnecessary. To make matters worse, when I asked for her name afterward, she refused to provide it, even after a coworker suggested that her service should be reviewed. Customer service costs nothing, but respect and professionalism seem to be lacking here. That said, I do want to recognize employees who make an effort. One employee, Ruben (apologies if I misspelled his name), consistently greets customers and wishes them a good night after each visit. That level of friendliness and professionalism deserves recognition. Because of experiences like this, I sometimes leave and drive to the Rye location instead. No matter how busy they are, I’m consistently treated with professionalism and good customer service there.The customer service at this location has consistently been disappointing. Calling it subpar would honestly be an understatement. Having employees represent your business this way is exactly why customers choose to go elsewhere. There is one manager in particular who repeatedly handles interactions unprofessionally. She has mentioned that she recognizes me because I come in often, yet still doesn’t know how to properly greet or communicate with customers, which is frustrating and disappointing. Each visit, I politely request two sides of shredded cheese instead of having it added to my bowl because by the time I get home, the cheese melts. It’s a simple accommodation, but instead of receiving basic customer service, I’m often met with attitude and unnecessary comments. On one occasion, this manager turned to a coworker and commented that I come in every day and ask for the same thing. Making remarks about a customer in front of them is unprofessional and unnecessary. To make matters worse, when I asked for her name afterward, she refused to provide it—even after a coworker suggested that her service should be reviewed. Customer service costs nothing, but respect and professionalism seem to be lacking here. That said, I do want to recognize employees who make an effort. One employee, Ruben (apologies if I misspelled his name), consistently greets customers and wishes them a good night after each visit. That level of friendliness and professionalism deserves recognition. Because of experiences like this, I sometimes leave and drive to the Rye location instead. No matter how busy they are, I’m consistently treated with professionalism and good customer service there.

Frequently Asked Questions About Chipotle Mexican Grill