Tijuana Cantina & Restaurant

Reviews

• KR

  Kaitlynn Hurtado Rodriguez

  Sep 23, 2026
  1.0
  DO NOT COME HERE WITH A BIG GROUP! This restaurant is so unprofessional and not kid friendly! They are accusing my family of "throwing stuff over the table" and damaging their Halloween decorations. They also state that the children were unsupervised. To clarify, b/c this establishment clearly is going to extra lengths to discredit our experience & reviews: Kids were out of their seats ONLY when we were taking family pictures & getting ready to leave. Kids were not throwing things at the table. The fact that the owners are trying so hard to make it seem like we're all some animals & that our children are feral, is disgusting. All because the owners were upset that we were unhappy with their services & the ridiculous CC fee of over $50! We are NOT THE ONLY FAMILY THAT EXPERIENCED THIS BTW. Looking at other reviews, we see others have experience the same treatment. Wish we saw this before we went and spent almost $1K at this restaurant, who desperately lies just so they don't have to take accountability of their actions. I need to clarify on the Halloween decorations allegedly being damaged, it is UNTRUE. Everything was gently used just as a prop for a photo &respectfully placed back into the open box they had near the photo area. Plus, It's Halloween decorations that they bought from the dollar store. For them to make this into a big deal is honestly hurtful, especially because they are weaponizing our children. I personally made sure it was put back in the box &saw there was NO DAMAGES. God forbid children want to be silly for a photo. The owners are also stating we never asked permission to take pictures with their "professional photo equipment", which just shows how they do not communicate with each other because we did ask for permission. Also, their professional equipment is just a light that plugs into an outlet &gives the dim area great lighting. We took photos from our own phones. Everything they are claiming is a reach, instead of just accepting their errors &their horrible costumer service. The owner, who is also the waitress, also made up a weird accusation about my sister in law and her husband. Stating my SIL is jealous of her (laughable) because of her husband spoke to the waitress. The only thing this man said to the waitress was to order some hot sauce. Again, anything to divert from the actual issue. I called today to try to hash things out but the owner is just incoherent and goes in circles. She constantly interrupts and is unwilling to listen. They lack in resolving issues or hearing out their costumers. SO WHAT HAPPENED?: They messed up all our orders. Never gave us water. Food was very bland, nothing out of the ordinary. You could definitely get a better family deal at taco bell, or go to an actual authentic Mexican restaurant and eat good. Their refreshments are 90% ice. I ordered two Moscow mules- the first one just tasted like ginger beer. I ordered another one in hopes for it to be better, but the second one was as bad. Clearly they don't even know how to make good drinks. My brother in law ordered a certain dish, and when his order came out, it was the wrong dish. He had politely informed the waitress &she said that if she has the kitchen make the dish he actually ordered, that both dishes would be charged. So he just had to settle for the order that the waitress messed up. There was also something in one of the foods, to which we showed the waitress and they claimed we put it there intentionally so we can get free food, and also blamed it on the kids. RIDICULOUS!!! For them to ASSUME we were trying to rip them off is just appalling!! We are a big family with children of all ages and have always enjoyed eating out. This is the first time we have ever encountered such atrocious service and lies about our children and ourselves. Definitely will never be going back. **please see attached photo of suppose kids ruining their decoration. This is what we used it for, as a "mask". It was only used innocently and was put back in the same state!**
• KR

  K Rodriguez

  Sep 23, 2026
  1.0
  RE THE OWNERS: To lie about the behavior of the children is absolute disgust on your part. The desperate intent to discredit us and lie on the internet is shameful. I immediately called your restaurant to get further clarification on this matter to which the owner, the woman, was so incompetent that she was unable to even let me speak. You have made it CLEAR that you are definitely not a kid friendly establishment. Our children are not some feral kids and we did not allow them to go around and destroy your property. Which is decorations from the dollar store. Your professional equipment is a light that plugs into a wall, and we had permission to take photos there. This place is a joke. BEWARE OF THEIR SCAMS+ATROCIOUS COSTUMER SERVICE Do not come here if you are a big party!!! The waitress and restaurant is not trained to attend large groups. Also, not a kid friendly restaurant. It's very unfortunate to be leaving a one star review for a small business. I tried finding a solution or clarifying any misunderstanding with both owners, who are a married couple, but unfortunately, were unable to due to their ego. Last night, we made reservations at 7pm for a party of about 20 people. about half were kids, ages 5+. We went out for my mother in laws birthday. The reason for me stating that the waitress seemed to not be prepared to take large groups is because of all the mistakes they made and lack of attentiveness. They were taking our orders on a post it note and skipped some people. We had to constantly look for the waitress to put in a order for more drinks. Water was never provided to the table. Fountain drinks/soft drinks were filled to the top with ice. We placed an appetizer to share with the table, to which it came out incomplete, and we were still fully charged. Once the main courses came in, that too was a mess. There were food orders that no one ordered and they had to bring it back to the kitchen. The waitress also placed the wrong order for my brother in law. When they brought out his food, he had informed the waitress that this is the wrong order and that he placed the Carne Texan, not the steak Tijuana. The waitress informed him that he will be charged for both plates if she brings out the Texan main course, so he had to stick with a plate that he didn't even order. When it came to paying the bill, they charged an extreme high fee for running a CC. We all understand that it is now standard in many small business to charge a fee when you pay with CC, but this was a fee of over $37. When we brought this to the owners attention, they quickly became defensive and that is when everything just got worse. The owners became very hostile and rude. They completely turned the CC fee into something bigger and assured us that we were just not adequate enough to be their costumers. Things quickly escalated between us and that is when the owner said that it doesn't matter what our experience was because at the end of the day, they have great reviews. The owners also said that we were classless people that are just looking for handouts. We have never been to a restaurant that has ever charged such a high fee for paying with CC. And yes, this was ASIDE from the tip. We spent almost $1K on last nights dinner. The kicker is, we didn't even get to review the check properly because THEY WOULDN'T EVEN GIVE IT TO US. The minute we started questioning the fee was when things escalated and we decided to just pay and leave, to avoid any problems. What was meant to be a night filled with celebration turned out to be a horror show. As a family, we like to try new restaurants in surrounding towns and have always had a pleasant experience. We are definitely not coming back to this unprofessional establishment. We truly wish things were different, but the condescending things that were said to our group was uncalled for. Especially with the service they gave. Overall, the food was ok. Nothing special. Definitely had better tasting authentic Mexican food else where that charged the same.
• DR

  Deylin Rodriguez

  Sep 23, 2026
  1.0
  UPDATE – Response to the owner: I want to clarify several statements in your response because they do not reflect what happened during our visit. If our children supposedly damaged Halloween decorations, why was this never mentioned to us while we were there? We were at the restaurant for hours and no one told us that anything had been broken or damaged. Regarding the area where photos were taken, we asked permission from the woman who identified herself as the owner before using that area. We did not simply move equipment without permission. I also want to clarify that asking questions about the bill and the price does not make me disrespectful. I was the person asking about the charges, and I had every right as a customer to understand what I was being charged. Our complaint was never that all of the food was bad. Our complaint was about the poor service, incorrect and incomplete orders, the disorganization, and especially the attitude we received. Taking home food that we paid for does not invalidate our concerns. I also have video from our visit. Since you are publicly claiming that our children damaged property and were throwing things around, I would like to see the camera footage that supports those claims. We have never been treated this way at another restaurant. Instead of acknowledging any of the mistakes made during our visit, your response places all the blame on the customers. That is exactly the lack of empathy and professionalism we experienced in person.
• JR

  Juan Carlos RODRIGUEZ

  Sep 23, 2026
  1.0
  La peor experiencia que haya experemintado en mi vida y la verdad los precios incluso con esta economía están por las nubes, pero creo que fue como dijo ella le hemos servido a mejores personas, me imagino que como le sirve a mejores personas, tiene el derecho de ponerle esos precios no de cantina, si no de un restaurante con estrellas michellyn, la dueña mostrando aptitude , culpando los costumers de errores de ellos, insinuando que por decirle que había algo en la comida queríamos descontar algo cuando nunca se le dijo nada de descontar algo, pero viéndolo bien eso era lo más correcto porque lo que se encontró no fue en un plato grande si no , en un plato de arroz y frijoles , señora que m podía descontar, 5-7 dólares por encontrar algo en plato de arroz y frijoles. Háganse un favor es el lugar más caro que he visto en mi vida, y no sirvió de nada el servicio pésimo si no podría escribir otra palabra para tan mal trato que se le dio a un costumer que gasto casi 1000 dólares en una mesa de 20 con con 8 niños es demasiado la estafa NO VALLAN A ESE LUGAR !
• JR

  Juan Carlos Rodriguez

  Sep 23, 2026
  1.0
  In my life, I’ve experienced the worst service ever, using phrases like “we’ve served more important people than you” “ or you put that thing in the plate” like if I was looking to get a discount but you know what was the worst thing it was that the person who said that was the OWNER OF THE PLACE. Lady if you are having a bad day, not services tables, you are going to give aptitude to the customers. But now let me give the context , I ask for somenthing and then I received something different when I was literally reading from the menu, so she wrote something else but you know what I ate it because the owner said if you change it I’ll charge extra and it’s going to take more time, and i ate because there was not much difference from the TEXAS STEAK AND THE STEAK TIJUANA, only the name which she wrote it down wrong, lady if you are having a bad day, DON’t SERVE TABLES! From there even if the food was ok , and the service is terrible, everything else is goin to be terrible and at the end when we paid because we didn’t want the extra charge for the use of the credit card we pay most of the amount in cash and the rest in the card she charge like I was using the card to pay the total amount, my sister, asked her why you are charging the amount, SHE EXPLAINED MY SISTER THAT IT WASN’t GOING TO BE charged. There was something in the rice plate, my wife kindly told her to take away the plate and very polite way and we didn’t even ask for a new rice plate, or “discount” and THE OWNER SAID RIGHT THERE YOU PUT THAT THING IN , lady we didn’t want a discount of 7 box , she was making things in her mind , and after this she said look you were saying about the thing in the rice and you are taking the food home “because obviously there was something that my nice didn’t eat”, so my sister throw the food at the garbage and after this she said all the phrases at the begging of the post and much more believe me but it just ridiculous writing a post LADY IF YOU ARE HAVING A BAD DAY , SIT DOWN AND DON’T SERVE TABLES !!!