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McDonald's

2.7
(1,654 reviews)

Business Details

579 Troy Schenectady Rd, Latham, NY
12110, United States
(518) 785-3131
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
579 Troy Schenectady Rd, Latham, NY
12110, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 579 Troy Schenectady Rd in Latham, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.7
1,654 reviews
5 stars
354
4 stars
225
3 stars
257
2 stars
158
1 star
660
  • RR
    Robin Rosenberger
    3 days ago
    1.0
    We went throught the drive through and got to pay and the guy asked what was your order. Then said wait a min hands my husband back his credit card with two dollars and what he thought was a quarter which was a dollar piece. My husband said what is this. I charged you for the wrong thing. Great now I have to check our card to see what he did. When we finally got our food it was wrong. I wanted a strawberry watermelon refresher and the gave us a blue raspberry one with a energy drink in it. Thank good I didn't drink it because it looked weird. I have high blood pressure. I don't recommend at all going there.
  • GI
    Get It
    5 days ago
    1.0
    Just close this store down it’s just getting worse worse slow I waited 45 minutes for my Mobile app order . Customer service sucks need to get rid of everyone working there
  • WW
    Wayne
    6 days ago
    1.0
    French fry’s Luke warm at best.Tables filthy took our number from the Kiosk and placed it on the one table that was half clean. On the order number we placed on the table it required to be placed on the table and they will bring your food to that specific table when ready. Well approximately 10 to 15 minutes later one of the servers announced over the counter that we could come up and pick the order up! Very unprofessional. Take a look at the outside windows and that should give you some indication of the cleanliness of the inside ! This store is a very bad representative of any McDonald’s
  • MP
    Mary Perkins
    6 days ago
    1.0
    First of all it was a long wait at the drivethru to be asked what the order was & no one was in front of me, then told order which came to $7. + change, gave a $20 & was given $7.20 change!! BEWARE OF BEING RIPPED OFF YOUR CHANGE THAT IS DUE TO YOU! Showed a receipt that is barely legible & was Not Kind at All! Was told this is it & to move along so the next car can move up & he shut the window & he & the employees disappeared! Hopefully he doesn’t ROB anyone else today!!! I encourage you all again to BEWARE!!! 😡😡😡😡
  • CD
    Carissa Domine
    Aug 5, 2026
    1.0
    I don’t usually put in reviews but after my experience here today, I have to. I have never felt so disrespected and embarrassed as I felt today while picking up an order that I place on the app for counter pick up. Upon arrival, I was relieved that I placed a counter pick up order because the drive thru line was very long and I only have a 30 min lunch break. When I walked in, I saw there was nothing on the counter so I waited a minute and then inquired about my order. The employee that was bagging the food looked at the computer and when I told him what my order was he replied “that was a DoorDash and it was picked up already” so I showed him my phone and explained that I ordered on the app for counter pick up. He then kept saying that it was picked up by a DoorDash driver and practically shrugging his shoulders. So I told him that it had to have been a mistake and I asked if they can make the food that I paid $30 for while showing them my phone where it shows my order, where it was placed and how much was paid via Apple Pay so he walked over to me briefly and looked at my phone and proceeded to tell me that I have to go through the drive thru to pick up my order. So I respectfully said no, I placed a counter pick up so I could avoid the drive thru. The employee went back and forth with me saying that it won’t go through to their system unless I go through the drive thru. He was very pointed and nasty with his responses. After a few minutes of going back and forth about the same thing, the man at the drive thru window asked “well what’s the name on the order” in an attempt to de-escalate the situation but the employee originally helping me kept saying “no it will not work unless she goes through the drive thru” even though I kept showing him on my phone that I opted for COUNTER pick up. At this point I realized that I never clicked “I’m already here” on the app which is where I went wrong with the situation. As soon as I clicked that button, the order popped up on thier system. So I told the employee that next time a customer is having an issue like this then he should take a few minutes to acknowledge the customer and sort out the issue because had he done that in the first place instead of making assumptions and shooing me away, he would have realized that I didn’t click the “I’m already here” button and it could have easily been situated. He ignored me and talked to the other staff members making smart remarks about me and the things I was saying as if I wasn’t standing right there listening. I told him that his customer service is terrible and he should do better. He was mocking me and laughing at me literally almost bringing me to tears because I was so taken aback and embarrassed over what happened. I waited for about 5 minutes for my food and when it was handed to me, I asked to speak with a manager. At this point, I had 5 minutes left of my lunch break and had to go straight back to work. When the manager came over to me, I learned that it was the same employee that was working the drive thru window, who actually witnessed the entire encounter. I spoke to the manager and let him know how I felt, and that I was embarrassed with the situation and I felt like my food wasn’t even safe at that point. He said that he would sit down with the employee and talk about a better way to handle situations like that but with the way the manager sat back, listened and watched the situation play out that way didn’t make me feel too confident that he was going to do anything about it. I have never felt so embarrassed and disrespected by someone in the customer service industry in my entire 32 years of life. It genuinely ruined my entire day and made me feel horrible. He never apologized or anything when he realized he was wrong multiple times. Wrong about my order being taken by a DoorDash driver and wrong about needing to go through the drive thru. It’s okay to make a mistake but the fact that he didn’t acknowledge it or apologize and continued to be nasty and pointed is where I seriously draw the line. UNCALLED for.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 579 Troy Schenectady Rd?

McDonald's at 579 Troy Schenectady Rd is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Latham, NY?

Delivery is available every day from 6:00 AM to 10:00 PM.

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