Black Pearl Bubble Tea is a locally owned premium bubble tea brand dedicated to crafting high-quality beverages and treats using carefully selected ingredients. Conveniently located near the food court inside Smith Haven Mall, this is our second location within the mall, created to better serve our customers.
Our menu features handcrafted fruit teas, milk teas, specialty beverages, premium soft serve, macarons, and other desserts designed to deliver both quality and flavor. We focus on consistency, innovation, and friendly service to create a welcoming experience for every guest. Whether you're shopping, meeting friends, or taking a break, stop by and enjoy a freshly prepared drink or sweet treat.
Location
Black Pearl Bubble Tea (South Smith Haven, Food Court)
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.