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McDonald's

3.1
(1,052 reviews)

Business Details

1234 Abbott Rd, Lackawanna, NY
14218, United States
(716) 226-3051
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1234 Abbott Rd, Lackawanna, NY
14218, United States

Hours

Monday4:30 AM - 3:00 AM
Tuesday4:30 AM - 3:00 AM
Wednesday4:30 AM - 3:00 AM
Thursday4:30 AM - 3:00 AM
Friday4:30 AM - 3:00 AM
Saturday4:30 AM - 3:00 AM
Sunday4:30 AM - 3:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1234 Abbott Rd in Lackawanna, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,052 reviews
5 stars
305
4 stars
204
3 stars
169
2 stars
80
1 star
294
  • ZZ
    Zoey Zhi
    5 days ago
    1.0
    WORST EXPERIENCE EVER. We ordered 2 Big Macs, a LARGE fries, and a drink. We ordered at the touch screen machine and started waiting. We waited for FIFTY minutes until we got our food, and it turns out that the system NEVER had our order inputted in. Mind everyone that we ordered at 3 on a weekday, where it shouldn’t be that busy. (Ps: we went to the front desk to ask when our order was going to come, and they told us that our order was preparing 😂😂😂). Even after that, we NEVER got any apologies or anything at all. We sat down at a table and found out that our fries that were supposed to be LARGE turned out to be a medium. I went to the front desk and told them, but one of the employees SNATCHED the medium fries out of my hands and threw it in the garbage bin. Still no apologies. All of the employees were either annoyed, rolling eyes at us, murmuring about “OmG tHeSe CuStOmErS aRe So AnNoYinG”. There were also many people waiting for their order and complaining about the waiting time, such as “I’m so hungry” and so. I have personally never written a negative food review for any restaurant for any reason, and what I would’ve never thought is that my first will be for a typical restaurant such as McDonalds. Like sure I know you got minimum wage but this is NOT how you treat other people. Overall, this was probably the worst fast food experience since it literally was SLOW food. Do not recommend.
  • JC
    Jody Comer
    Aug 25, 2026
    1.0
    The hamburger meat was very dry and half of all the buns were so dry they broke off into a powder! Worst McDonald's I have EVER been to!
  • GH
    ghh hjj
    Aug 22, 2026
    1.0
    Unfortunately, my experience at this location was not good. The employees spend a lot of time talking among themselves while customers are standing in line waiting. It really feels like there is a lack of proper management and organization. Also, in this extremely hot weather, it’s unacceptable to come in for ice cream and be told that they don’t have any. If you can’t keep ice cream available, especially during the summer, something needs to be fixed—or you might as well close the place. This location really needs a professional manager who can properly supervise the employees, keep things organized, and make sure customers are being taken care of. More focus on the employees and better management would make a huge difference.
  • LJ
    Lucas Johnson
    Aug 17, 2026
    1.0
    It was honestly terrible customer service. Can you please pay some attention to customers who are actually inside the restaurant? I waited a full 30 minutes just to get the items I had already paid for. My time matters too. This was extremely frustrating and completely unacceptable. 🤦
  • JC
    Jeva Colopy
    Aug 12, 2026
    1.0
    Food made wrong. Staff claims it couldn’t be made right because they could understand what I was ordering? So try asking to understand instead of being rude. Called to tell the manager and was basically told it was my fault before being offered to recieved the missing items. What about the fact my food was wrong?

Frequently Asked Questions About McDonald's

What are the regular operating hours of the McDonald's at 1234 Abbott Rd, Lackawanna, NY?

The McDonald's at 1234 Abbott Rd in Lackawanna, NY is open daily from approximately 5:45 AM to 1:00 AM on weekdays and Sunday, and 24 hours on Friday and Saturday.

When is the delivery service available for this McDonald's location?

Delivery is available Monday through Thursday from 5:00 AM to 2:00 AM, on Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 2:00 AM.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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