The Roadside is a “fast-casual” dining experience which serves healthier, fresh, premium menu options. The Roadside is a part of our Del’s Farmhouse Creamery premium ice cream brand. We currently have locations in Kinderhook and Rhinebeck, NY. At Farmhouse we support the communities we operate in, while connecting customers to our farm-based products. We are proud to be straight from the farm and combine old school values with new school tastes. It is important to our company that we create memorable experiences and happiness with every mouthful we serve.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.