Austin's Ale House

Reviews

• MM

  matt

  2 days ago
  5.0
  very respectful staff, checked in on us in a timely manner, loved the chicken wrap it was amazing
• BG

  Bryan Garvey

  2 days ago
  5.0
  Stopped by on Saturday for a few pints of Guinness.. it was the best Guinness .. stayed a little longer than usual but it was worth it .. will definitely be going back again
• AJ

  Amanda Johnson

  6 days ago
  1.0
  We’ve been longtime supporters of Austin Ale House and have always considered it one of our neighborhood spots. We’ve spent Christmases and Thanksgivings here, and we’ve come in often enough that we genuinely feel invested in supporting this local business. That’s why our experience today was especially disappointing. The food was very good — we had the quesadilla and short rib sliders, and both were excellent. The cocktails were also very good. Unfortunately, the experience itself left us feeling extremely uncomfortable and unwelcome. We sat at the left side of the bar. Almost immediately, three men sitting nearby began repeatedly looking back at us, rolling their eyes, and giving us dirty looks whenever we spoke to each other. When my husband politely went to the bartender to ask questions, they seemed visibly annoyed by his presence. It became increasingly clear that we had apparently chosen a section that some regulars considered to be “theirs.” Things became even more uncomfortable when another regular arrived. The attitude toward us seemed to change noticeably, and suddenly we felt as though our presence was an intrusion. We were polite, respectful customers, and my husband was simply asking the bartender questions. We were not loud, disruptive, or disrespectful to anyone. What was most disappointing was feeling as though the bartender was more concerned about the reaction of the regulars than about treating the customers she was actually serving. If a particular area of the bar is intended for regulars, there should be some clear indication of that. Customers shouldn’t have to feel bullied or unwelcome because they happen to sit in a spot favored by longtime patrons. Bars naturally have regulars, and that’s part of the atmosphere. But regulars should not have the power to make other paying customers feel as though they don’t belong — and staff should not allow that dynamic to happen. I’m especially disappointed because we have supported Austin Ale House for years and genuinely want to see our neighborhood businesses succeed. Today, however, we left feeling embarrassed, uncomfortable, and bullied simply for being there. The food and drinks were good. The hospitality was not. And unfortunately, hospitality is a big part of why people choose to come back.
• TD

  Thomas Donaldson

  Sep 17, 2026
  5.0
  Bartenders, food, drinks and atmosphere are great! Lots of TVs for sports and location is attached to the Kew Gardens LIRR station! This is exactly what you want in an Irish pub… and more!
• BR

  Bianka Ramroop

  Sep 7, 2026
  1.0
  Horrible service! Disappointing and left feeling disrespected. My mom and I came here on September 7th before my birthday for a hangout. We ordered appetizers and drinks, first we never received our drinks. We did get the appetizers. No one came to check on us or ask if we needed anything for probably 35 minutes. When we finally called a woman over, she asked, “Did she [the waiter] not come over?” When we said no, she just shook her head. We cancel the drink and order entrees not too long after. After again having to call someone over because no one came to check on us the entire time. another 20 minutes had passed. We ordered our entrees. I asked for my steak medium-well. The server told me that “medium well-done” was not a real thing and laughed. After I looked it up, she said, “Yeah, it’s medium-well.” I understand if I said it incorrectly, but I have never had someone talk to me like I was stupid and laugh in my face. After feeling ignored and uncomfortable, my mom and I decided to cancel our entrees. When we went to pay, the first waiter, who had forgotten our drinks, charged us for everything, including the entrees we never received. She said, “Wow, sorry, I don’t know how that happened,” and told us to sit down while she fixed it. She took our card inside and was gone for a while. I went to see what was happening and watched her handling other receipts, going into the kitchen, and bringing out a drink before finally noticing me. I told her that it was disrespectful to have me waiting while she handled other things, especially since my card was sitting there with my bank information. She denied handling any orders and said she “wasn’t doing anything.” I told her that I had literally been standing behind her watching what she was doing. She then stared at me, rolled her eyes, and walked away. Also want to point (for people of color) we were the only brown people and the ones who forgot their drink and no one came to check on. We saw waiters going to everyone else and drink flying by ( everyone else was white). Either way horrible service, horrible experience, horrible waiters.