Truth Restaurant and Lounge

Reviews

• FG

  Fanny Guerra

  Jul 28, 2026
  5.0
  Celebrate my coworker retirement dinner. Great service and great food.
• IJ

  Ivory Jay

  Jul 22, 2026
  5.0
  Food was amazing! Perfect for date night
• LJ

  Lovinsky Joseph

  Jul 18, 2026
  5.0
  That’s was my first time there it’s was amazing. Good food , good services and good vibes. I strongly recommend this place to anyone that visit this area !!!!!
• SJ

  Samuel Jackson

  Jul 7, 2026
  1.0
  Horrible staff, horrible system, horrible pay system! Everything horrible. Plain pasta. Never tasted a rasta pasta with oxtail this horrible before!
• JR

  Jazzele Reid

  Jun 21, 2026
  2.0
  I recently visited Truth Restaurant & Lounge with my boyfriend for brunch, and as someone with over 15 years in hospitality, bartending, and restaurant management, I couldn’t help but immediately notice several gaps in service and operational standards. We initially started at a table, ordered a pitcher of mimosas, and decided we’d prefer to sit at the bar instead. When our server delivered the pitcher, we requested the transfer and were accommodated. Unfortunately, once seated at the bar, we sat for approximately 5–8 minutes before Maya, our bartender, acknowledged us. There was no warm welcome, no introduction, and no attempt to continue the guest experience after the seat transfer. During service, several basic hospitality steps were missed: • No water was offered at any point during the ordering process. • While taking my Steak & Eggs order, no steak temperature was requested. • No egg preference was requested. • No effort was made to offer customization options such as cheese for the eggs or grits. • We discovered the waffle machine was down only after attempting to order the Oxtail & Waffles. • After food delivery, there was no quality check or follow up regarding our meals or overall experience. The food itself was enjoyable. However, I had consumed quite a bit of mimosa and lost my appetite before really getting into my meal. I ate only a few bites of my steak before requesting a box for food that was largely untouched. At that point, I learned that takeout is not permitted with the all you can eat brunch. While I understand and respect restaurant policies, hospitality is also about discretion and guest satisfaction. This wasn’t a situation where we were attempting to abuse the promotion. We ordered one round of food, did not request additional plates, and the majority of BOTH OUR meal remained untouched. I asked to speak with the manager, Felicia, because I couldn’t understand why perfectly good food that I paid nearly $60 for would be discarded. Instead of working toward a reasonable solution, I was informed that taking the food home would require an additional $10 charge. As a hospitality professional, this decision made little sense to me. The restaurant was willing to remove a $60 entrée from a check that would have exceeded $200 rather than simply provide a takeout container and leave a paying guest satisfied. Not only did this create unnecessary food waste, but it also negatively impacted the overall guest experience and, ultimately, the server’s gratuity. What was most disappointing was the management response. Felicia did not demonstrate the level of leadership, problem-solving, or guest recovery I would expect from someone overseeing operations. A manager’s job is often finding reasonable solutions that preserve both revenue and guest satisfaction. This felt like the opposite. I also noticed staff members sitting down and texting during downtime. In fact, I initially thought they were guests. From an operational standpoint, downtime should be used for side work, guest engagement, cleaning, or supporting service standards not creating the appearance that employees are disengaged. Truth has a great atmosphere, good food, and clearly has the potential to provide an excellent experience. However, the service execution, attention to detail, and management decisions fell far below what I would expect from an establishment with such a strong reputation. The food brought me in. The service and management response left me questioning whether I’d return, I WILL NOT.

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