We use the finest ingredients to prepare our small batches of homemade ice cream on-site at our home store in Interlaken. The Interlaken store, commonly referred to as “The Creamery”, is located on the Cayuga Lake Scenic Byway in the heart of Finger Lakes wine country & has been a favorite stop for locals, tourists visiting the Finger Lakes from near & far & families of students at the various local colleges since 2004. The perfect oasis for travelers of all ages, it includes an indoor dining room and attached deck. Our outdoor dining area includes a waterfall feeding into a pond, home to many fish and frog friends, as well as our famous Creamery Express wooden train play structure. This area is pet friendly.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.