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Arby's

4.1
(765 reviews)

Business Details

306 E State St, Herkimer, NY
13350, United States
(315) 866-7195

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • LunchAvailable

Location

Arby's
306 E State St, Herkimer, NY
13350, United States

Hours

Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM

Reviews

4.1
765 reviews
5 stars
386
4 stars
224
3 stars
77
2 stars
33
1 star
45
  • CM
    Casey Mcgraw
    5 days ago
    1.0
    Last time wasting time here. I ordered two small shakes, he put my meal order to medium(thanks a lot 🙄) got two curlys instead of both and my son doesn’t eat the seasoned. i was the only one in the line smh also you’re over priced.
  • CL
    cheryl loveless
    Jul 15, 2026
    5.0
    Love arbys
  • JM
    Joey Moffre
    Jul 13, 2026
    4.0
    Depending on the time of day you have there food it can be pretty good
  • JH
    James Hickey
    Jul 12, 2026
    1.0
    So twice I went in there today and it seems as though greeting their customers is not part of their customer service. The first time was at around 2pm and the man with beard just said what can I get you. I said you're not even going to say hello? He said his mind was somewhere else, really? The second time was close to 7pm and a high school kid named Brayden took his time getting to the register, didn't look up at me and again said what can I get you. I again said you don't say hello? He again said what can I get you and when I said no hello he finally did. His demeanor was that of someone who did not want to be there and that taking a customer's order was a burden for him. When my order was ready he just pushed the bag towards me instead of going to where I was standing waiting for it and again without making eye contact said there you go. No thank you, enjoy your meal or anything else. Whoever manages this location should teach the employees how to greet customers, especially those of us who are seniors on a fixed income who decide to spend some our limited income there which I won't do again. It baffles my mind how those in customer service have no idea what that means. Also after being in the restaurant business for years I've found that if management doesn't care neither will the employees and it shows.
  • MA
    Mary A
    Jun 29, 2026
    2.0
    I walked up to the counter and ordered a Beef & Cheddar, medium curly fries w/out cheese, and two packets of regular/original Arby's sauce. The girl running the counter then asked if I wanted a pounder sandwich. I told her NO, I ordered a regular Beef & Chefdar with two packets of Arby's sauce on the side and curly fries with no cheese. She gave me a dirty look, changed something on the register, told me my total and didn't respond when I thanked her for the change. She spun around, gathered my order and shoved it at me. I got home (<5 miles) to find she TOOK THE CHEESE OFF MY Beef & Cheddar sandwich!! So I paid a higher price for what is essentially a regular roast beef!! And just FYI, their phone doesn't ring through. As I walked up to the counter, she was also giving the man ahead of me a rude time too.

Brand Certified Facts from Arby's

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Certified July 19, 2026Yext Knowledge Graph
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