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McDonald's

3.6
(1,326 reviews)

Business Details

4840 W Henrietta Rd, Henrietta, NY
14467, United States
(585) 334-0178
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4840 W Henrietta Rd, Henrietta, NY
14467, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 4840 W Henrietta Rd in Henrietta, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,326 reviews
5 stars
485
4 stars
287
3 stars
247
2 stars
97
1 star
210
  • RM
    Ryan Maruke
    Sep 3, 2026
    1.0
    Same 15 minute wait every day at lunch no matter if no one’s in line. Use the app and they still give you the wrong order.
  • DM
    Dj Mack
    Aug 15, 2026
    1.0
    You walk in and the girl with the long nails and the blonde hair can’t even bother to do her job or even say hi to a guest talk so freaking low when they call out your number you don’t even know if it’s your order another girl walks in with a sweatshirt on you. Don’t even know if she’s an employee everyone stops to talk to her ignores. There’s customers in the waiting room instead of giving someone their order they want to stay in there for five minutes and talk video to prove it.
  • CE
    Charles Evans
    Aug 4, 2026
    1.0
    Food is good. But they continue to mess up my order. I will add an extra patty and they will not give it to me. When I tell them there is an issue, I am made to feel like I was the one who messed up.
  • DN
    Daniel Brand (nad7877)
    Jul 17, 2026
    5.0
    The food was great and the restaurant was spotless but the highlight of our visit was Kardejah! She brought our food out to our table and was an absolute joy to meet! You can tell that she loves her job, her customers and life! She's a rare one and I hope this restaurant knows how special she is!
  • AP
    Adam Pierce
    Jul 9, 2026
    1.0
    Ordered ahead. They threw it away before I made the trip to pick it up (about an hour). I asked them to put it back through since they did charge my card and it was not refunded. I waited an hour in the lobby watching customers come and go and keeping my cool. Then the main attendant came and asked me if I was helped - after speaking with her directly several times regarding my order. I was obviously upset that preplanning did not work for me here at this location - and then them just forgetting to make my order while I patiently waited. Probably the most incompetent staff I've ever seen in any fast food establishment... Or maybe just forgetfulness was in overload mode that day. This visit though is one of many that I've had at this McDonald's. They have NEVER been this incompetent before, they have never thrown away my pickup before, it was never this bad before to get an order. Something is up, new management, new hires, something.... It'll be a long time before I visit them again, they need time to straighten whatever is wrong out. The building is good, very nice inside. The clerk ignored the customers and sounded like a robot when speaking to the customers as well, "valued customer #***" was very audible when walking out to the tables to give customers their orders.... Why couldn't she just look for the number on the 10 tables in there instead of being so obnoxiously loud looking for the number?!!! Maybe it wouldn't have bothered me so much if she ensured I got my order in a timely manner instead of waiting so long.

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 4840 W Henrietta Rd, Henrietta, NY?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

When is the McDonald's drive-thru open?

The drive-thru operates from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 06, 2026Yext Knowledge Graph
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