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Five Guys

4.5
(1,375 reviews)

Business Details

3860 McKinley Pkwy, Hamburg, NY
14219, United States
(716) 825-1355
https://restaurants.fiveguys.com/3860-mckinley-pkwy

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3860 McKinley Pkwy in Hamburg is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3860 McKinley Pkwy, Hamburg, NY
14219, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 10:00 PM

Menu

1 menu · 19 items

Explore offerings from Five Guys on 3860 McKinley Pkwy in Hamburg, with popular main menu available at this location.

US Menu

19 items

Products & Services

1 list · 8 items

Services

8 items

Dine-In

Enjoy hand-cut fries and fresh, never frozen burgers made to order in our restaurant.

Takeout / Carryout

Order your Five Guys favorites at the counter and take them to go – hot, fresh and ready when you are.

Curbside Pickup

Skip the wait! Select locations bring your order directly to your car (check availability at your local Five Guys).

Delivery

Get Five Guys delivered fast through DoorDash, Uber Eats, Grubhub and other partner services at most locations.

Online Ordering

Order directly from our website or Five Guys app for limited-time offers, the best prices and to save your favorites!

Catering

Make everyone happy with Five Guys catering – fresh burgers, hand-cut fries and all the fixings (availability varies by location).

Gift Cards

Give the gift of Five Guys! Physical or digital gift cards available.

Mobile App Ordering

Download the Five Guys app for easy ordering, exclusive offers and your favorites exactly how you like them.

Reviews

4.5
1,375 reviews
5 stars
917
4 stars
311
3 stars
90
2 stars
27
1 star
30
  • MS
    Matt Scharlock
    Jun 29, 2026
    1.0
    Very poorly run and terrible customer service from Management--Had a simple online order mistake on May 16 at the McKinley Parkway location, received a little cheeseburger when I ordered a regular cheeseburger, left a complaint through their app and received the following email on May 18th: Hello, my name is Dallis. I'm the Gm here at Five Guys in Hamburg, reaching out regarding the complaint you left online. I'm so sorry they got your order wrong. I can re-make the order for you or I can mail out 2 $10 comp cards. Just let me know which one you prefer or if there is a different solution I can provide for you. My reply: Thank you-the 2 $10 comp cards would be sufficient. I appreciate the prompt response; we have never had an issue at your establishment before so I know this was just an unfortunate mistake. I left my address for the manager. This was the last time I heard anything from management--no further response, no comp cards, nothing. I sent a follow-up email about 2 weeks later: Hello, I reached out over two weeks ago to your email apologizing for my wrong order and offering to send me 2 $10 comp cards to which I accepted. I have not received anything as of yet; just curious as to whether or not those will be sent or if some other compensation will occur. Thank you, No response from management to that e-mail as well. To be disappointed would be an understatement; basic customer service skills by restaurants to fix mistakes that THEY MADE appear to be a thing of the past. While I would still appreciate any kind of communication from management, I will not be holding out hope as they clearly do not value their patrons.
  • SE
    S “Shelby” Evans
    Jun 10, 2026
    5.0
    Very good food Great customer service No complaints!
  • JS
    Jesse Stiles
    Jun 8, 2026
    5.0
    Best burgers, fast service
  • NB
    Nicole Brown
    Jun 2, 2026
    5.0
    Regular, for take out
  • KL
    kelly lehsten
    May 25, 2026
    3.0
    I love five guys. But today we got a crappy meal. Burger was cold, cheese didn’t even melt. Fries over salted terribly And, Christ, turn the ac down!!!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of January 2026, we have more than 1,900 locations in over 24 countries!

Brand Certified Facts from Five Guys

This information is certified by Five Guys and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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