Chipotle Mexican Grill

Reviews

• IU

  ibrahim umar

  May 12, 2026
  1.0
  I ordered a burrito once and they made a bowl. Employees put low care into the order. Ordered a second time and again they made the burrito a bowl and also forgot the whole bag of chips that I payed for. Unacceptable service.
• ML

  madison levine

  May 5, 2026
  1.0
  i’m really annoyed. i usually always go to this chipotle and enjoy the staff and frequently tip when i can. i ordered a burrito today and waited in a line for about 15 minutes, which i was understandable about because it was busy due to cinco de mayo. i pulled up to the window and was handed a very light bag. upon looking i received no chips guac or queso and my burrito was a bowl. i went inside to receive my items and was told there was no more tortillas or chips. no problem! i also work in food service so i understand. they gave me my guac and queso (not sure why it wasn’t given in the first place) i come home and open up my bowl and it was the COMPLETELY WRONG ORDER AND THERE WAS A FORK IN IT. i tried to call the store TWICE and received no help. i’m extremely disappointed and frustrated
• AS

  Anne S

  May 1, 2026
  1.0
  Today I ordered food at this location. One of the rep named Olivia was rude. The kids food container was not properly closed. When I asked her to close it she said that is how kids meal get packed. I tried to packed it myself and she threw bag and food container across the counter to me. Wish she was less rude. There are only few chipotles in the Albany area and someone who loves the food, I wish this location is better in their service
• RS

  Rachel Smith

  Apr 25, 2026
  1.0
  This is by far the worst chipotle I’ve ever been to. This location is so convenient but I’m done giving it chances. I’ve been to the Glenmont chipotle a few times and every single time there is the longest wait in the chipotlane. Just for you to get your food and your order be wrong. They either don’t include ingredients asked for or substitute other ingredients for stuff they don’t have. Ingredients you don’t even want, I’m not sure their thought process on this. The staff are so lazy, rude, and unsanitary. This place always has messy counters and garbage everywhere on the inside. I’m not sure how this place is still up and running. My most recent experience, I ordered on the app for pick up. I ordered steak, rice, cheese, fajita veggies, guac, corn salsa, lettuce, and tomato green chili salsa. I was told at the chipotlane that they were just waiting on the steak. The picture is what I was given. How is this acceptable?
• BH

  Brodie Halvorsen

  Apr 17, 2026
  1.0
  I like the review of the guy that told a whole story so imma do the same. It is a beautiful Friday night and me and my buddies just finished a nice round of golf. Because we hit the ball so good we worked up an appetite. We decided to eat at our local chipotle. We arrived (5 of us) and got in line. I had to use the bathroom. One of the bathrooms had a closed sign on it so I used the other one. I entered the bathroom, which was very tidy, HOWEVER… when I began to wash my hands the water was FREEZING cold and on top of that there were NO paper towels. So I exit the bathroom with cold wet hands. One of my friends did a mobile order so we played our favorite game of “which persons food will take longer”. He is waiting behind 2 other people who did mobile order and as I move up in line in noticed that he and the other people had to repeatedly say what their order was to the worker. Not very organized. My friend got his food JUST before I ordered and so I thought we would all be able to eat together. BOY WAS I WRONG. Now mind you, I have been to this chipotle COUNTLESS times and it is bad EVERY time. I was not too hungry so I get a kids meal because it comes with chips and a drink. THE INSTANT I say “kids meal” this employee is already giving me attitude. They were out of the trays for the kids meal so they scraped it all together in the little side dishes. I got chicken (which was scraps at the bottom of the bin), brown rice, and black beans as my three sides. And then I politely ask for a side of cheese as well, knowing it is free. The employee says “what!?”, I say, “can I just get a side of cheese?”. “No you only get 3 sides” (in a mean tone). Now I’m already not having it so I say “every time I get this I always get cheese”. But she must’ve said something before that because then she says “Yeah I know that’s why I said nevermind” in a disrespectful tone. “I just want cheese!” I say as I’m laughing because I’m so shocked by the rudeness. My order finally gets finished but she forgot to put the tortillas with the rest of my sides so one of the employees asks her for them in she slides it (fast) across the whole line. THE PROBLEMS DONT STOP THERE!!! My other friend wanted chips and he asks politely and then the employees start arguing behind the counter about some chip dilemma they have. JUST GET MY BOY SOME CHIPS. Apparently they ran out but had some left that they were gonna throw out or something, idk. But he got his chips in the end, BUT DIDNT GET TO USE HIS FREE CHIP REWARD IN THE APP. (He also had to ask twice for the drink they forgot) As I was cashing out the people in line behind me were mad because they were out of steak, chicken, and salsa. UNACCEPTABLE. It probably took ten minutes to make my KIDS MEAL. We began to eat our less than mediocre chipotle dinner when all of the sudden we see one of our friends’ dad walk out of the restaurant. So we give him a call. Long story short: he drove to pick up a mobile order for his son, got all the way back home and found out that the order was COMPLETELY WRONG. Went back to the store to get the right order (and hopefully give them a piece of his mind). Our story comes to an end as we throw out our trash in the super overflowing trash cans that have not even been looked at since lunch time. And then I walk out the door to the left because I have ptsd from the time the door on the right was locked and I ran into it. That’s my story on the Glenmont chipotle and it’s terrible service.

Frequently Asked Questions About Chipotle Mexican Grill