McDonald’s Review
I had a coupon/deal that I wanted to use. I gave the cashier the coupon code to scan first, but it apparently wasn’t processed correctly, so they had to redo the transaction. When I paid, I also scanned the code for payment and earning points. After everything was scanned, the coupon/deal was not applied.
I asked the manager about it, but instead of trying to help resolve the issue, they repeatedly told me that they “don’t have control over the app.” I understand that technical issues can happen, but the attitude and customer service were disappointing. I would have appreciated someone making more of an effort to check what happened or find a solution.
Came there with a buy one get one free code, so had to go to the counter to order. No staff was there, at average 2 staffs were packaging food for order placed. Stand in front of the open counter for at least 2 mins and final had a chance to ask a female staff see if I can place order there, she asked me to wait a sec. After wait for another 3mins minimum while the same staff was showing around for packaging at all time, I quit to wait alone. Didn’t expect any service or staff be ready at counter all the time but this is the first time McDonald’s pissed me off🥲
Asked 6 times for missing items, then got called rude
Upon picking up my order, multiple items were missing:
· One of two drinks was not provided.
· I requested 3 lemon slices for my tea, but was initially given only 1, until I showed my receipt.
· No straw was included.
· I ordered 5 sauces, but only received 2; again, I had to show my receipt to get the rest.
· I asked for ketchup twice before finally receiving it.
Throughout this, I remained polite in words, though my expression naturally turned unhappy. At the end, the staff member said to me, “You look so rude.” I replied, “Because of your service.”
AL
Adrian Love
Jul 29, 2026
I had a great experience ordering at this McDonald's. The restaurant was clean, the food was fresh and prepared quickly, and the customer service during the night shift was outstanding. One employee in particular really stood out—He was friendly, professional, and went above and beyond to make sure my order was correct and that I had everything I needed. It's clear the night shift takes pride in their work and genuinely care about the customers. Employees during the night shift like this make a big difference and are a great asset to the restaurant. It's rare to find someone who takes so much pride in their job and treats every customer with kindness and professionalism. His dedication doesn't go unnoticed, and they truly make the restaurant a better place. Employees like this deserve to be recognized because they represent excellent customer service and a strong work ethic.
Thank you for having such an outstanding team member leading the nite crew. They are a real asset to your restaurant, and I hope their hard work is recognized and appreciated. I'll definitely be coming back. Keep up the excellent work!
Yours truly. Dice
XL
Xuetao Liang
Jul 23, 2026
My 13-year-old son and several classmates visited your restaurant on [date] at approximately [time].
According to them, they found a hair in one of the burgers. When they politely informed the staff, instead of investigating or handling the concern professionally, they were immediately accused of putting the hair into the burger themselves.
They were also told that if this happened again, they would be “blacklisted” and not allowed to return to the restaurant.
I understand that misunderstandings can happen. However, accusing several 13-year-old children without evidence and threatening to ban them from the restaurant is not an appropriate way to handle a food safety complaint.
I respectfully request that this incident be reviewed, including the conduct of the employees on duty and any available surveillance footage. I would appreciate a response regarding the outcome of your investigation.