JA
Jerbinson Acosta
Oct 25, 2026
I went to the drive through at 4Am to get something to eat and they said they only do drinks and they don’t have any food.
I placed an order on my phone for a kids' meal and another meal. There was no ketchup included, so I asked a staff member for some; she impatiently tossed two packets of ketchup at me. I asked her, "Why did you throw them at me? I only asked for ketchup—I didn't do anything else!" She just turned away and ignored me. I also had two drinks, but she only gave me one straw... Ha! I honestly have no idea how this place is managed. They’ve messed up my orders plenty of times before, too—once, I ordered a kids' burger meal, but they gave me a chicken nugget meal instead. I ordered large size drink, they gave me a small size drink. Another time, when we were in a rush, we ordered five meals, but while we got the bags, the drinks were missing entirely. The indoor children’s playground clearly states that socks must be worn, yet the staff don’t enforce this at all. Also, the lock on the restroom door is broken and hasn’t been fixed—it’s been like this for at least a month.
This is the worst McDonalds in New York.
The staff at this location are extremely rude.
Recently, I placed an order with the Hispanic female cashier and then repeated the order just to make sure it was correct.
She was so rude and disrespectful.
She responded “you talk too much.”
Today, I went and ordered from the kiosk to avoid dealing with the staff.
The staff brought the food to our table but didn’t bring the condiments.
I went to ask for mustard and ketchup and a different Hispanic woman scolded me.
She said “say please” 😲 what the f***
I’m done with this place. No more for me.
I called McDonald’s customer service to file a complaint and no one responded back.
Just go to Burger King 👑
I ordered online through the QR code on the table, placed an order, and some waitress was screaming our table order as if the table number wasn’t included with the QR code. I mean, what kind of service was that? Horrible. Food was Food. Just like McDonald’s. Do not expect anything from the food besides the service you’ll receive in this place. P.S. Including missing food and not being included and served with the rest.
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Steven Youngstein
Oct 5, 2026
I presented a valid McDVoice survey coupon printed by McDonald's: Buy One Get One Any Sandwich, equal or lesser value, within its 30 days. The employee, who told me her name was Maria, refused it three ways. First she told me to redeem it only at the restaurant on the receipt, a restriction that appears nowhere on the coupon. Then she said she would honor it only for a McDouble or McChicken, which contradicts the printed words Any Sandwich. When I questioned this, she became rude and dismissive. I declined to argue and walked away from the promotion rather than be treated that way. The coupon terms are printed by your own system. Employees should not be inventing restrictions that override them, and customers should not be spoken to rudely for pointing at the printed terms. I would like a response from the store's management about how survey coupons are honored at this location.