Chipotle Mexican Grill

Reviews

• AS

  Audrey Schrom

  Sep 26, 2026
  1.0
  I have shown up here several times for mobile pickup as well as door dash pickup. Employees ignore you. Then when you finally get their attention they have said several times that they are busy and that pick up orders are last priority even after the order was prepaid. So they decide which customers are priority depending on how they ordered rather than when they ordered even though prepaid orders are paid for well before dine in customers. Last Thursday I watched people get in line, order and get their food as I stood there waiting and finally I told an employee that my order was 47 minutes late and she yelled at me saying they're too busy to take care of orders that were ordered in advance. As someone with over 32 years in the restaurant management business this is very bad for the owner financially, reputation etc ..any customer no matter how they ordered should be treated as well as any other customers. If mobile ordering or door dash ordering isn't part of your financial strategy for business then you need to discontinue those options or place a warning that the customer is ordering at a risk of being last priority even with the extra service fees and charges for ordering online or mobile. Make it a dine in only if you're going to treat customers as if different class orders. This isn't the Titanic selling upper class lower class tickets. You also need some training tools for employees on how to treat customers regardless of how busy it is because waiting 45 minutes for an order and getting yelled at on top of it is going to put this place out of business. Twice I was told to cancel my prepaid order upon arriving to pick it up and was told they're too busy to make my order that was paid for and ordered in advance. Shut this place down for a day and hire some experienced professionals to train your team how to behave in a business!
• HC

  Hannah Cohen-Law

  Sep 25, 2026
  1.0
  Ordered for mobile pickup, arrived on time and gave my name. After 10 minutes, they asked my name again and had not even started the order. Another 15 minutes went by and then they told me they were out of chips and pollo asada but could refund me. What a waste of time and effort. Won’t be coming to this Chipotle ever again. Forgot to mention there were only 3 other customers in those 30 minutes, so I’m not sure what they were doing.
• CJ

  Courtney Jeffery

  Sep 25, 2026
  1.0
  Walked in, nobody was in line - guy working couldn’t even greet me or ask me what I wanted. I just started telling him my order, he stood there and could barely speak to me rolling his eyes super unprofessional, unfriendly, and very unwelcoming. They were out of lettuce, & out of chips. Someone came up to him while he was preparing my order and told his somebody else’s order was a priority but the guy was just sitting at the table not doing anything.
• KE

  Katie Engel

  Sep 22, 2026
  1.0
  What an absolute cluster this place is. Every time I order I think next time has to be better and it’s been worse so I’m officially done. Last night was awful. Ordered mobile pick up for 7:10 pick up for my family (2 young kids). When I got there the line for the window was about 15 cars deep with no movement. I went in the restaurant and it was packed with angry customers/door dash delivery drivers waiting for food. Not only did we not get our food until 8:30, I had to wait in line and order it again. They were out of beans, guacamole, chips, barely had any chicken left so I paid for things I didn’t get. Worst part is the staff was acting annoyed with the customers! I don’t know how this place is still open.
• TF

  Tessa Fiscella

  Sep 21, 2026
  1.0
  I used to love this location, but a recent awful visit and then dealing with Chipotle corporate has left a bad taste in my mouth. I ordered a meal through the drive thru, it said it would be ready in 5 minutes. I was stuck (literally trapped) in the drive thru for 50 + minutes which my meal sat (and other meals sat getting cold). The cars were stacked around the building while no one from the restaurant was attending the drive thru. The staff was completely incompetent and was ignoring the pile up of meals ready for pick up! By the time I got my food it was clearly burned when prepared then was ice cold from sitting so long! I tried getting a refund (I had one measly $13.66 meal) and corporate refused the refund (I mean it was the least they could do after serving me a cold and awfully prepared meal) and wasting gas sitting in that line! I would not suggest this location!

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