CW
charles west
Sep 26, 2026
If I could give this place negative stars, I would. Honestly, one star feels wildly generous.
This has to be one of the most consistently poorly run fast-food locations I’ve ever encountered. Whoever is responsible for training these employees deserves a special mention, because apparently the training program consists of “show up, argue with customers, move as slowly as possible, and pretend you have no idea what’s happening.”
The customer service is atrocious. Employees are rude, argumentative, and act like customers are personally inconveniencing them by having the audacity to order food. The place is routinely dirty, everyone looks like they’re in an enormous hurry, and yet somehow that urgency never translates into actually getting anyone their food. A 35+ minute wait for fast food is impressive in its own special way.
And before someone inevitably says, “They’re short-staffed!” — yes, I understand staffing is difficult. I understand it’s fast food. I understand nobody is expecting a Michelin-starred dining experience while ordering a burger and fries.
But here’s the hilarious part: these people chose to apply. They chose to accept the job. Customers didn’t hire them. Customers didn’t schedule them. Customers didn’t train them. And customers certainly shouldn’t have to tolerate being treated like an inconvenience because employees apparently don’t want to be there.
At some point, you have to stop blaming the customers, the staffing shortage, the economy, Mercury being in retrograde, or whatever other excuse is convenient that day and start looking at management.
Because this doesn’t feel like an employee problem anymore. It feels like a leadership problem. When the same issues happen over and over — filthy restaurant, terrible attitudes, ridiculous wait times, poor communication, and employees who seem completely unprepared — eventually the common denominator is the person running the place.
The GM should probably spend less time wondering why customers are complaining and more time asking why this location consistently gives people something to complain about.
And honestly, I’m not even surprised. This is Elmira. Apparently “horribly staffed and horribly trained” is becoming less of a problem and more of a business model.
If the goal is to make customers wait forever, leave irritated, and wonder why they bothered coming in, then congratulations. Mission accomplished.