BL
Ben Loveland
Aug 20, 2026
Edit: Instead of using these Chat GPT "good PR" replies on every bad review, maybe actually do something about the bad experiences customers are having at this location. I've never seen a company so involved in the reviews for such a terrible location. I don't mean that to be rude, I just find it ironic you care enough to meticulously respond to every review to try to smooth things over and yet that care is seemingly absent based on the current state of this restaurant. Critical thinking is free. Stop telling us you care. Show us.
This was genuinely one of the worst fast food experiences I've ever had.
I ordered for my wife and myself (Sonic cheeseburger with fries and a milkshake / Smash burger with tater tots and a cherry limeade) at the drive up booths in the parking lot at 3:25 PM. The lady on the intercom was rude when I had questions about the menu since I'd never been to Sonic before. The order ended up being $30 freaking dollars, but since my wife really wanted to try Sonic, it seemed worth it to me. I was so... SO wrong...
By 3:45, I still didn't have my food, so I went inside. What made the wait even more frustrating was that the parking lot was completely empty other than one other car that pulled up around 3:35 to a different booth to order. I didn't end up getting my food and getting back to my car until about 4:00.
When I went inside, I rang the bell at the counter because nobody was coming up to help me. Instead of someone coming over, I got an annoyed "someone will be right with you" yelled at me from the kitchen. While I was waiting, I talked to a DoorDash driver who said they regularly pick up orders from here and that they were crazy understaffed. After my experience, I could definitely see why.
After a couple minutes, someone did come to the counter. I explained the situation and they went to the back to check on my order. After about 5 more minutes, she came back out with my food. As she came out of the kitchen, someone in the back, who I can only assume was the manager, started loudly yelling to make sure I had paid. When I said that I had, they loudly questioned whether the payment had actually gone through. Ridiculously rude to do to a customer, I felt so disrespected.
The real kicker is that the food was bad too. The Sonic cheeseburger tasted like cardboard and the fries/tots were either freezer burnt or old. The smash burger was alright, but honestly, it just tasted like a more expensive knockoff Big Mac.
The drinks were whooooooole other issue. My milkshake was already half melted, and the cherry limeade was covered in condensation. There wasn't even any ice left in the freaking drink when I got it. So, if it did ever have ice in it, the drink had to have been sitting back there long enough for all of it to melt.
The actual location itself wasn't great either. The parking lot had a decent amount of litter and there was a good number of pot holes too. The inside of the restaurant was dirty as well.
And the best part? I didn't even get a receipt. I checked the bag when I got home to find that they hadn't even done the bare minimum of providing a customer with their receipt. I tried calling multiple times afterward that day as well as the next day because I wanted to at least have a chance to complain or see if I could get a refund, but nobody answered.
I understand that restaurants get busy and employees have bad days. That's not really what bothered me. The service, the wait, the food, the drinks, the cleanliness, and then not being able to get anyone on the phone afterward all frustrated me to a point I didn't think something as simple as a fast food run could.
So, if anyone is reading this, Burger King and McDonalds are right down the street. There are a plethora of other decent fast food options all around this place. Do yourself and your stomach a favor and go somewhere else.