AH
allison heredia
Sep 10, 2026
I’m extremely disappointed with the customer service at this Subway. I have been here several times with my mom, my husband, and my two children, and unfortunately we have repeatedly been treated very rudely.
There is an older female employee who wears glasses who has been especially rude to us on multiple occasions. There is also a male employee who wears glasses who I believe is the manager, and his behavior was also extremely unprofessional.
The most recent incident happened on a Saturday. When we arrived, the restaurant was empty and the female employee started taking care of our order. Once she saw me, her attitude changed. More customers then started coming in and the restaurant became busy. Even though we had been there first, she stopped working on our order to take care of other customers. We waited more than 20 minutes while my children were hungry.
I asked my mom to politely speak with her about our order because I have had problems with this employee before. Instead of simply explaining what was happening, the employee became argumentative and rude with my mom. My mom repeatedly told her, “You don’t have to be nasty or rude.” During the interaction, the employee even made a disrespectful comment about my mom being “old.” There was absolutely no reason to insult my mother or make comments about her age.
My mom then tried to speak with the male employee wearing glasses, who I believe is the manager, expecting him to help resolve the situation. Instead, he was also rude and told her something along the lines of, “If you don’t like it, return it and leave.”
My mom explained that we had already been waiting more than 20 minutes and that the children were hungry. Instead of apologizing or trying to resolve the situation professionally, he continued to act as if we were the problem.
To make matters worse, we had it to go home. We couldn’t even eat it instead of the restaurant, cause we were so uncomfortable with the situation in front of the kids.when we finally got home, we discovered that they had not even given us our complete order. One of our items was missing, so I had to go all the way back to the restaurant. When I returned, the male employee simply handed me the missing item. There was no apology for the missing food, the long wait, or the way my family had been treated.
This was not just one bad experience. We have experienced rude treatment at this location multiple times, and after this incident, my family and I will not be returning.
I hope Subway management or the franchise owner takes this complaint seriously, reviews what happened, and addresses the behavior of these employees. Customers should not be insulted, spoken to disrespectfully, or told to leave simply because they ask about an order they have already paid for and have been waiting for.
No customer—and especially no older customer—should be mocked or insulted because of their age. This entire situation was unacceptable and extremely unprofessional.