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McDonald's

3.3
(1,588 reviews)

Business Details

13811 20th Ave, College Point, NY
11356, United States
(718) 358-1177
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13811 20th Ave, College Point, NY
11356, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13811 20th Ave in College Point, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,588 reviews
5 stars
563
4 stars
304
3 stars
218
2 stars
115
1 star
388
  • WZ
    William Zheng
    4 days ago
    1.0
    I’ve had two bad experiences at this McDonald’s on 28th Avenue near College Point Boulevard, and after the most recent one I have no reason to come back. The last time I went in, I was picking up a mobile order that was already completed and sitting on the counter with my order number clearly visible. Three different employees looked at me, saw the order on my phone, acknowledged that I was standing there, and then simply walked away without helping me. I finally had to speak up just to get someone to hand me an order that was already finished. The entire interaction came across as rude and dismissive. The previous time I visited, I ordered a Filet-O-Fish, and the bun was dry and hard. It was easily the worst Filet-O-Fish I’ve ever had from McDonald’s. Between the poor service and inconsistent food quality, I would not recommend this location. There are plenty of other McDonald’s locations where the food and customer service are significantly better. Do yourself a favor and go elsewhere.
  • KC
    Kat Castaneda
    Oct 29, 2026
    1.0
    A young Dominican employee in the drive thru that hands the food out is seriously rude and I don’t understand how they hire people like that. I literally asked her for one more sauce and she kept giving me a crazy stank attitude to check my bag and I told her yes I checked, can I please get another sauce for my sons happy meal and she just proceeded to argue with me about it and I asked for her manager and her manager ofc doesn’t do anything but take her side. Terrible service
  • HR
    Hazel Rivera
    Oct 25, 2026
    1.0
    Worst Mc Ds ever. Bad customer service, food cold, soda no gas. They leave it there and serve it hot no ice. Workers has no respect bad attitude. Never again here. The Domican lady who's supposedly the manager, always with a attitude and throwing the sauce to people. Doesnt have no respect and no thanks you, welcome. She shouldnt even be working or in charged.
  • VN
    Vanessa Evans (Nessa)
    Oct 23, 2026
    2.0
    So yesterday and today went to this McDonald’s first off I order the new redbull drink yesterday and it’s didn’t come out how it was supposed , so $ 5 - for just ice and Red Bull and not the garnish on top ! Cool ig , today I order the jet box , happy meal , and the mango refresher tell me why I put to give me extra poppers and shorty really thought I mean extra freeze dry strawberries 🤦🏽‍♀️ also no apple juice for bbg happy meal and as soon as I went home I saw one chicken sandwich and one burger in the jet box 🤦🏽‍♀️. Like why yall hiring people that don’t know how to read or speak English !
  • SH
    Shawn Herald
    Oct 21, 2026
    1.0
    Terrible experience my nuggets were so soggy and the workers specifically these 2-3 older workers and 1 younger not sure if there names but all of those women we’re rude and disrespectful and ignoring me when I was simply asking for a sauce for my 20 piece nuggets and and happy meal which was only 1 sauce I was allowed

Frequently Asked Questions About McDonald's

What are the operating hours for in-store dining at this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week for in-store dining.

What are the drive-through hours at this McDonald's?

The drive-through is open 24/7, operating 24 hours every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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