Voted best butcher shop by Times Union readers for 15 years in a row! The finest fresh meat anywhere - UDSA Prime, Certified Angus Beef, fresh bacon and ham and kielbasa smoked in store with real hickory wood, Italian specialty delicatessen and import grocery, homemade salads and prepared foods, and giant subs and hot sandwiches made fresh to order.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.