MH
Mista Hamilton
2 days ago
I waited longer for my order to be taken then I did in the drive-thru. Customer service not so friendly, my french fries were cold and limp my soda was warm (no ice). The burger was good though.
I just sat in line for 10 minutes after putting in a mobile order 10 minutes before…. only to be told, they won’t take my order because of DoorDash.
But don’t worry, I’ll get my money back in three days…
TB
Travis Barnaby
Oct 21, 2026
1 Star – Absolutely Unacceptable Service at Both Cicero McDonald's Locations
What an absolutely ridiculous experience tonight at not one, but TWO McDonald's locations in Cicero, NY.
We first went to the Route 31 location, where we were in the drive-thru line before 7 p.m. We reached the ordering kiosk at 6:58 p.m., where we finally noticed signs indicating they closed at 7. They processed the order of the car directly ahead of us, but when it was our turn, nobody even acknowledged us. No explanation, no courtesy to tell us they were closed, absolutely nothing. We sat there for another FIVE MINUTES waiting for someone to respond before finally giving up and leaving.
We then drove to the Route 11 location, arriving at approximately 7:10 p.m., thinking we could simply get ONE Happy Meal.
Fast-forward to 8 p.m., and we're STILL SIX CARS BACK IN THE DRIVE-THRU LINE. We haven't even reached the window to pay!
Nearly an hour at the second location, on top of the time wasted at the first, all for a single Happy Meal.
I understand restaurants get busy, staffing can be challenging, and employees have closing procedures. But this level of service is completely unacceptable. Ignoring customers who were already in line before closing and then having another location operate at an unbelievably slow pace is beyond frustrating.
What's even more disappointing is that this is McDonald's. This is supposed to be FAST FOOD. There is absolutely nothing fast, convenient, or remotely customer-friendly about this experience.
Both Cicero locations seriously need to take a look at their operations, staffing, and basic customer service. This was an embarrassing experience for such a well-established brand, and an absolutely unacceptable way to treat customers.
JT
Jonathan Tate
Oct 19, 2026
Very small McDonald's. Weird seating arrangement in part. Iced coffee was prepared perfectly and exactly as I had ordered. I had a Big Breakfast. Eggs were overdose, biscuit was overdone and hash brown was overdone. Men's room you couldn't dry your hands without blocking the urinal. Overall a mediocre experience.
FS
Felicity S.
Oct 19, 2026
Everything about this place is disgusting. I suggest not using the bathroom here. Child's play place, you can tell hasn't been cleaned, probably ever. Smudges all over the windows, black marks from dirty hands all over the chairs, crumbs covering the floor and every table. The garbage hasn't been taken out in weeks, the smell was quite obvious. Just to confirm my suspicions, an employee came in to check the trash and just shoved it down. My child came to pick up our food at the counter because they never brought it to us, with slushie half melted. Never again.