TB
Travis Barnaby
Oct 21, 2026
1 Star – Absolutely Unacceptable Service at Both Cicero McDonald's Locations
What an absolutely ridiculous experience tonight at not one, but TWO McDonald's locations in Cicero, NY.
We first went to the Route 31 location, where we were in the drive-thru line before 7 p.m. We reached the ordering kiosk at 6:58 p.m., where we finally noticed signs indicating they closed at 7. They processed the order of the car directly ahead of us, but when it was our turn, nobody even acknowledged us. No explanation, no courtesy to tell us they were closed, absolutely nothing. We sat there for another FIVE MINUTES waiting for someone to respond before finally giving up and leaving.
We then drove to the Route 11 location, arriving at approximately 7:10 p.m., thinking we could simply get ONE Happy Meal.
Fast-forward to 8 p.m., and we're STILL SIX CARS BACK IN THE DRIVE-THRU LINE. We haven't even reached the window to pay!
Nearly an hour at the second location, on top of the time wasted at the first, all for a single Happy Meal.
I understand restaurants get busy, staffing can be challenging, and employees have closing procedures. But this level of service is completely unacceptable. Ignoring customers who were already in line before closing and then having another location operate at an unbelievably slow pace is beyond frustrating.
What's even more disappointing is that this is McDonald's. This is supposed to be FAST FOOD. There is absolutely nothing fast, convenient, or remotely customer-friendly about this experience.
Both Cicero locations seriously need to take a look at their operations, staffing, and basic customer service. This was an embarrassing experience for such a well-established brand, and an absolutely unacceptable way to treat customers.