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Brand Certified

Arby's

4.0
(671 reviews)

Business Details

5886 Route 31, Cicero, NY
13039, United States
(315) 698-0654

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • LunchAvailable

Location

Arby's
5886 Route 31, Cicero, NY
13039, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 10:00 PM

Reviews

4.0
671 reviews
5 stars
299
4 stars
192
3 stars
92
2 stars
36
1 star
52
  • TC
    Toni Ciarfella
    Sep 16, 2026
    1.0
    Unfortunately, this was one of the worst customer service experiences I’ve had at Arby’s. An employee named Tim was very rude to me and was also rude to the customers ahead of me. I had a coupon in the Arby’s app for free steak nuggets that I wasn’t going to use, so I offered it to the people ahead of me. I simply asked Tim if he could help me figure out how to use the coupon in the app, and he refused to help and was very dismissive. I understand employees get busy, but customers shouldn’t be made to feel like an inconvenience for asking a simple question. The whole interaction was uncomfortable and unnecessary. Great food, but unfortunately the customer service completely ruined the experience.
  • DD
    DJT
    Aug 31, 2026
    4.0
    The young man at the window was great, and we did a drive through. Food was hot and delicious. Sliders, priced at only one ninety nine each.
  • CS
    Craig Streit
    Jul 19, 2026
    1.0
    Use to come here very often. But closing early so they can go home at close time? Arby's do better. Hiring lazy employees doesnt help you any. I watched 3 others drive away, that's all profit you lost.
  • MS
    Matthew Simmons
    Jun 6, 2026
    5.0
    Fast and fresh!
  • LR
    Loren Redhead
    May 30, 2026
    5.0
    The food was super good, and drive through service was only a few minutes. . I was they gonna start closing at 10 pm. That's to bad...thank you Arby's, for the service.

Brand Certified Facts from Arby's

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Certified October 04, 2026Yext Knowledge Graph
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