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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Cheektowaga, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3601 Union Road for the ultimate SONIC experience!
We waited for our food for almost an hour. Once our food came out we were missing half of our order. Our server went in and got our drink and was clearly upset about management. We let them know through the speaker that we were missing food and when they came out to bring it to us it was the wrong food. Still waiting for our missing food….
TH
Tamie Huntington
6 days ago
3.0
I had younger kids with me, so I figured ordering while in the car was the best idea—at least, ideally, it was for me. An hour went by, and every car around us had left, even cars that came after us. So I politely asked one of the workers outside what was going on (she was great!). She came back and told me they had lost my receipt and didn't know what I had bought. An HOUR, and no one decided to come ask me, not even a manager?! I'll never return. I spent over $50, and no one could even be nice enough to come to the car after an hour of sitting here and tell me there was some kind of screw-up.
TS
Timothy Schick
Aug 9, 2026
5.0
Good food. Great Atmosphere
IP
Ian Power
Jul 27, 2026
5.0
The workers were great the food was great it's fast food but the people care
CK
crystal K
Jul 23, 2026
2.0
UPDATE!! It is now August 10! I have yet to receive any phone call based on this and I am STILL waiting for a refund! However, they tried to make amends here by saying someone would be contacting me.
Ordered on June 15 for delivery through the app. Showed up without the drinks and sides with the arriving food (hot dog, chicken tenders, and burgers) completely smushed, uneatable, and cold.
I called customer service and asked for a refund. They took the information and told me I would have a refund within 7-10 business days.
It is now July 23. I have emailed multiple times. Called multiple times, and I again today I called customer service to be told that the manager/franchise owner supposedly called me and offered me a full remake whenever I wished and that I accepted.
No. I didn’t. Because after this we won’t be ordering from Sonic.
So I would love to speak to the manager/franchise owner that called me, spoke to me, and said I happily accepted as an almost $70 purchase “remake” to be picked up at my convenience.
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