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McDonald's

3.4
(1,542 reviews)

Business Details

4217 Genesee St, Cheektowaga, NY
14225, United States
(716) 226-3056
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4217 Genesee St, Cheektowaga, NY
14225, United States

Hours

Monday4:30 AM - 2:00 AM
Tuesday4:30 AM - 2:00 AM
Wednesday4:30 AM - 2:00 AM
Thursday4:30 AM - 3:00 AM
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday4:30 AM - 2:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 4217 Genesee St in Cheektowaga, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,542 reviews
5 stars
534
4 stars
298
3 stars
254
2 stars
128
1 star
328
  • RS
    Rud Scot
    4 days ago
    5.0
    Right across the street from Buffalo Niagara International, it's a convenient place to stop for a coffee while waiting for a flight to arrive.
  • MM
    Mark McIntyre
    5 days ago
    1.0
    Absolutely Terrible Experience – Rude Staff, Poor Service, and Filthy Restaurant We stopped at this McDonald's in Buffalo on Friday night around 10:00 PM, after getting off a flight, and the entire experience was terrible. While we were waiting for our food, the employees in the back were standing around laughing and talking about someone who had apparently been fired for throwing water on another person. Meanwhile, customers were waiting in line, orders weren't being completed, and nobody seemed particularly concerned about getting food out. What really shocked me was how another couple was treated. They had been sitting outside in a designated pickup spot for approximately 20 minutes, waiting for their food after a drive-thru order mistake. When they came inside to politely ask about their order, an employee who appeared to be the manager immediately became confrontational. Rather than apologizing or trying to fix the situation, this person accused the couple of having an attitude, said they would just refund their money, and made comments about not taking attitude from rude customers. From what I witnessed, the couple was not rude whatsoever. They were simply asking about food they had already paid for and had been patiently waiting to receive. The way they were spoken to was completely uncalled for, especially coming from someone who appeared to be in a management position. As for our own experience, we ordered at the front counter and waited another 15–20 minutes, only to receive an incorrect order. Meanwhile, employees in the back continued standing around talking and laughing while customers waited. To make matters worse, the restaurant was filthy. I've visited plenty of McDonald's locations, but this was easily one of the worst experiences I've had. The lack of professionalism, terrible customer service, poor cleanliness, and complete disregard for customers were unbelievable. What makes this even worse is that the person who appeared to be in charge was the one setting such a terrible example by speaking to customers that way. If that was indeed the manager, it certainly explains the attitude and lack of urgency among the staff. McDonald's corporate management seriously needs to look into what is happening at this location. Customers shouldn't be waiting 20 minutes for incorrect food while employees stand around socializing, and they certainly shouldn't be yelled at for politely asking where their food is. Absolutely unacceptable experience. I would not recommend this location.
  • JG
    Joseph Grace
    Oct 21, 2026
    1.0
    I did not receive my four piece McChicken in my order. They seem to forget something every time.
  • TB
    Timothy Ivey Jr (Hades BlackFlame)
    Oct 18, 2026
    1.0
    Ordered a mcdouble and a drink which was ok. But apparently at this mcdonalds, they make there employees pay for even the smallest things like they don't work there or matter, which is wrong. The employee just wanted cookies and the manager wanted him to pay, even after long day. Cookies going in trash probably anyway might as well have let him take it. He was even very smug and uncaring to the employee seemingly. Greedy as ever. The customer service and attitudes is very unprofessional even had to wait almost 15 mins at a fast food restaurant for 2 things. Even nothr employee yelled at another employee to hurry up but still no sense of urgency. Would not have minded if th attitude and atmosphere was good but it was not.
  • TC
    timothy correa
    Oct 16, 2026
    3.0
    The fries were hot and fresh the Coca-Cola tasted like the ice is melted a little water down so was done ahead of time and the quarter pounder what time is it was pink it was a little too pink and needs to be at least 160 degrees

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Certified November 01, 2026Yext Knowledge Graph
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