McDonald's

Reviews

• BF

  Barney Fyfe

  2 days ago
  5.0
  Clean. Quick service. Food as expected.
• VV

  Victoria

  May 4, 2026
  1.0
  Horrible experience. I ordered for pickup 20 minutes in advance, but still had to wait another 20 minutes once I arrived. The service is non-existent—no greeting and zero professionalism. On top of that, the sandwich was dry and terrible quality. Do not recommend this location at all.
• HH

  Hitchens

  Apr 9, 2026
  5.0
  Great McDonald's
• LL

  Liam Lee

  Mar 6, 2026
  1.0
  Fri is not fresh. Tender taste like walmart tender. Extremely dry. I can't believe I paid $12 for this
• JK

  Jinny K

  Feb 24, 2026
  1.0
  I am writing to formally report a very disappointing experience at the McDonald’s location in Carle Place. Upon entering the restaurant, I stood at the counter waiting to place an order. Several employees made eye contact with me, yet no one acknowledged me or offered assistance. After being left waiting, I proceeded to use the self-service kiosk. When selecting “dine-in,” the kiosk required entry of a table “number tent.” As is standard procedure at many locations, these number tents are typically placed next to the kiosk so customers can take one, enter the number, sit down, and have their food delivered to their table. However, there were no number tents available anywhere in the restaurant. I had to call an employee over to ask how to proceed. I was informed that this location “does not use number tents,” despite the kiosk system clearly requiring a number to complete the dine-in order. When I asked how I was supposed to continue, I was told to simply place the order and pick it up at the counter. The employee then walked away without offering further clarification or assistance. This reflects a clear operational inconsistency and a lack of basic customer service. If number tents are not used at this location, the kiosk system should be properly configured to reflect that. Customers should not be left confused, unsupported, and effectively ignored. The overall experience felt dismissive and poorly managed. As a result, I chose to leave without placing an order. I hope this issue is reviewed and addressed to prevent similar experiences for other customers.

Frequently Asked Questions About McDonald's