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Business Details
About
Chocolate ShopCandy StoreIce Cream Shop
An Elmwood Village staple, Watson's is the go-to chocolate and ice cream* shop for Buffalo's best Sponge Candy! For over 70 years and 4 generations of Watsons, we been crafting only the highest quality chocolate confections, including custom chocolate, chocolate logos, chocolate wedding favors, chocolate gifts, special event favors, along with all the delicious traditional chocolates. Our commitment to our customers is foremost and your satisfaction in guaranteed. Our EV shop is managed and run by people in the neighborhood, and that makes it a special place- Always Watson's. *seasonally available
Location
Hours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 5:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.