MT
Masters Of Techno
Jul 5, 2026
A true nightmare.
We went there for breakfast on Friday, and the experience was incredibly disappointing from the start.
We waited 45 minutes for a vegan yogurt (which arrived warm well above room temperature) and a breakfast sandwich. Even worse, it took 35 minutes just to receive three colas and two cold brews.
The manager finally came to our table after about 40 minutes. She apologized and told us the drinks would be on the house. However, when the bill arrived, everything had been charged, and to make matters worse, they even brought three extra colas that nobody had ordered.
Unfortunately, things only got worse that evening.
We returned for dinner with a reservation for 10 people at 6:00 PM under my name, Matteo. A few members of my party arrived a few minutes before I did, but instead of checking for our reservation or informing the manager, they were simply left waiting.
When I arrived just 3,4 minutes later, I reminded the host about our reservation and politely asked for the larger table that had been reserved. The host’s reaction was shocking. Instead of trying to accommodate us, he shook his head, threw his hands up in frustration, and looked at us as if we had done something wrong. It was extremely unprofessional and made us feel completely unwelcome. Sodas and beer were flat and I notify this to the server (probably out of Nitro or Co2 dunno what’s the system there) but they kept serving flat drinks lol.
To make matters even more confusing, the restaurant was practically empty, so there was no obvious reason for the attitude or the inability to accommodate a reservation that had already been made.
Between the excessive wait times, incorrect billing, poor communication, and the dismissive attitude of the staff, this was one of the worst restaurant experiences I’ve had. There was a clear lack of organization, accountability, and basic hospitality.
A final note: I’m writing this review from the perspective of someone with 20 years of experience in the hospitality industry. Over the past three years, my company has booked this hotel and restaurant many times to accommodate our DJs and artists, and we’ve always had positive experiences. This time, I decided to stay at the hotel with my artists as well, and what we experienced was honestly surreal. It was difficult to believe this was the same property we had trusted so many times before.
I sincerely hope management takes this feedback seriously, because the level of service we experienced was simply unacceptable.
1 positive note was our server on Sunday morning for brunch. Carlos was great asking for allergies ecc ecc he followed the right steps of a good standard service and he ensured a fast service also for drinks.