VA
Valeri Almanskaya
Jun 2, 2026
We visited this café with our service dog. An employee informed us several times that dogs were not allowed inside, even after we explained that our dog is a trained service animal.
When the employee asked for documentation, I immediately took out my phone to show it. However, he did not even look at it and, in a dismissive manner, said something along the lines of, “Yeah, yeah, you can show me next time,” while gesturing for us to leave.
We were not planning to take a table and were simply standing at the register to pay for our order and leave. Our dog was on a short leash, remained calm, did not bark, and did not disturb anyone.
The most disappointing part of this experience was not the café’s policy, but the employee’s attitude and manner of communication. We were willing to provide information regarding our service dog, yet instead of a calm and respectful conversation, we were met with a dismissive and unwelcoming response.
I hope the staff can receive better training regarding service animals and communicate with customers in a more professional and respectful manner in the future.