Flat Out Burger is a Brooklyn smash burger shop known for serving one of the best burgers in New York. Located in Bed-Stuy, our burgers are made with grass-fed beef from Pat LaFrieda Meat Purveyors and smashed on a hot griddle for crispy edges. Each burger is topped with American cheese, caramelized onions, pickles from The Pickle Guys, and our signature Flat Out sauce on a toasted brioche bun. What started in Brooklyn quickly became a neighborhood favorite for smash burgers, crispy fries, and classic NYC burger shop vibes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.