Chipotle Mexican Grill

Reviews

• IS

  I. Song

  2 days ago
  1.0
  Manager Marisol Herrera was incredibly rude, dismissive, and unprofessional. They had run out of chicken and asked several of us to wait about five minutes, which I patiently did. While my order was being made, I reminded an employee about a tortilla I had ordered on the side. She snapped at me, “Can’t you see I’m busy?” By the time I reached the register and paid, I still hadn’t received it. When I mentioned it again, she grabbed a tortilla from another customer’s order and threw it toward the cashier. When I asked her not to throw my food, she became argumentative. Marisol then came over. Instead of listening to my concern, addressing her employee’s behavior, or attempting to de-escalate, she told me, “You can leave now.” When I expressed my frustration as I was leaving, she told me to “take it outside.” Another customer witnessed the interaction, intervened, and afterward told me how terrible the experience was. Being busy is understandable. Rudeness is not. What is especially concerning is a manager responding to a legitimate customer complaint with hostility rather than professionalism. Managers set the tone for their staff, and Marisol’s behavior reflects extremely poorly on the customer service at this location.
• JW

  Jonathan Wormser

  5 days ago
  1.0
  I come to the chipotle once in a while when i don’t have time to cook and need to pick up a quick meal. Each time i visit this location I get more and more shocked / disappointed by the behavior of the staff. The staff at the burrito line are so outwardly rude I’m literally afraid to order. Not to mention they are quite literally chucking food into your bowl or burrito on the sloppiest level imaginable. They are constantly out of veggies, sauces, meat, cheese and are rude about it. The chicken this time was also so over salted we had to throw out our food. Safe to say I’m done with going to this location. The most trifling, disgusting treatment from a staff I’ve ever received across many visits. I also don’t trust the cleanliness, cooking ability and honestly think they should close this location. DO BETTER CHIPOTLE, SHAME ON YOU.
• MD

  Malik Downey

  6 days ago
  1.0
  Went to this location just now and didn’t think the reviews could be that bad, but can confirm that yes the reviews are as bad as they sound LOL. Ordering here feels like a humiliation ritual and the portions are incredibly sad. Has this location always been this bad??
• MW

  Mike Weinstein

  Sep 17, 2026
  1.0
  The pick-up situation at this location is insanely frustrating. When you order ahead, you have to awkwardly wait for the cashier to hand you your food, even when you can clearly see it sitting right there ready to go. On top of that, you constantly have to deal with pushy delivery drivers cutting in front of everyone. I've waited 15 minutes several times for my food that was already finished because the staff kept prioritizing the customers in the regular line. At this point, it’s faster to just not order ahead and stand in line to order live. They really need to go back to leaving the pick-up orders accessible on a shelf so we can just grab them and go.
• CC

  Catz

  Sep 14, 2026
  1.0
  This message is for corporate and upper management! Let’s begin with how this location in a high traffic and popular area is never cleaned or has hot food available with a full staff working!! Its been several visit and the same outcome every time with limited or no proteins, rice,veggies , fountain drinks I mean the list can go on with what they never have available. They toss whatever is available at you in scraps with such a rude and nasty attitude that you as the paying customer feel like is all this worth my money?. Now There should be some level of expectation coming from this staff since they are paid to be working yet they prefer to chat amongst them self about complaining customers on no availability on food. they don’t care to provide great customer experience from a ready to eat franchise like chipotle. Being friendly and having food ready and stocked is what this company is about yet where is that when visiting this location in Williamsburg? Im a local resident and have been visiting this location for years and kept my mouth quiet about how this location has declined over the years and today was my last straw of patience. Waiting in a line with 15+ people behind me to then be told nothing is available and not a single person behind there was doing anything to change that is not acceptable with again a full staff!! they are all trained for this type of traffic yet again nothing is being done to properly manage the kitchen and have the food ready for high traffic times. Whoever is managing this location needs a district manager sit down on how to properly handle whats going on at this location. And to the staff members that give attitude its time to treat your customers with respect and kindness even in difficult situations no need to be rude or decisive on how much food I should get because I complained about nothing being available. And last the cleanliness of this location is absolutely unacceptable and needs much improvement throughout the store from tables and bathrooms. I shall keep this review active and updated for every visit until changes have been made .

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