Chick-fil-A

Reviews

• GM

  G Martin

  May 1, 2026
  5.0
  Fresh food, Rihanna has great customer service, very friendly and polite.
• TT

  Trez

  Apr 30, 2026
  2.0
  This store has the worst customer service I have ever been to when it comes to a chick-fil-a franchise store. I never get what I ask fr when it comes to sauces, my drinks are always spilled into the baggy they put them in & the food isn’t always fresh! I had a really open and heart happy feeling/experience at other locations but this is the absolute worst, will definitely have to find a new location unfortunately, just do better!!
• PR

  Patricia Rodriguez

  Apr 17, 2026
  1.0
  Idk if it’s because it’s in the Bronx , but every time I order food , no sauces come in my delivery. Not one single sauce that I ask for. To be spending over 70$ on food and every worker here doesn’t want to do their job. Every other chick fila I’ve been to doesn’t do this. So this one specifically in Fordham has a crew that does the orders and out of laziness doesn’t want to give people what they pay for.
• FT

  Fatou T

  Apr 7, 2026
  5.0
  If it weren’t for Jennifer and the shift leader, this would have been a zero-star review. When I arrived, I ordered the new Jalapeño Ranch sandwich. I asked the cashier, “A” who already seemed to have an attitude before I even approached if the sandwich came with bacon, and requested that it be removed. I had ordered this sandwich before, so I knew it typically includes bacon. However, he insisted that it did not. When I received my order, it did, in fact, have bacon on it. I brought it to Jennifer’s attention, and she, along with the shift leader, handled the situation professionally. They apologized and quickly replaced my sandwich. Thank you, Jennifer, for your excellent customer service it really made a difference. ❤️
• AJ

  Amanda Johnson

  Apr 5, 2026
  1.0
  I’ve been trying to give management a chance to reach out to me but they haven’t. I reached out to corporate weeks ago about an interaction I had with two staff members after placing a mobile order. I placed the mobile order when I was on Webster and Fordham in morning traffic. By the time I got to the store and parked outside in a no parking zone I expected the food to be ready. I walked in and stood at the mobile order counter. No one acknowledged me. There was only one customer at the register. But there was a bagger and another member of staff stocking. I walked over to the counter when the other customer got her food before me and asked “who is bagging mobile orders. I’ve been waiting a while”. I worked at CFA for years so I know that orders shouldn’t get to red, especially in an empty store. She looks at me and says “it’s only been 4 minutes”. I told her 4 minutes and a red screen is too long for CFA. The one that was stocking begins bagging my food and she goes to “place” sauce in the bag and they’re both laughing and talking about me with their backs turned. I took my food and walked out. I will be calling corporate again. This behavior was unacceptable and not CFA standards.

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