Sushi by Bou - Albany NY @ City Beer Hall

Reviews

• LG

  Laura Golon

  5 days ago
  2.0
  I’ve been to Sushi by Bou twice before and loved it, which makes this experience even more disappointing. Unfortunately, I won’t be going back. I received a promotional offer via text and made my reservation before the stated deadline. The wording made it seem like I qualified for the promotion. Then, just four hours before our reservation, I was told the offer wouldn’t apply. When I called to ask about canceling, I was told there was nothing they could do and that I’d still be charged the $50 cancellation fee because it was within 24 hours of our reservation. So we were given four hours’ notice that the promotion wouldn’t be honored, but canceling would cost us $50. How does that make any sense? We decided to go anyway, and to top it all off, we were charged for three beers when we only had two. I will say that the sushi was good, and the chef and staff were great. I have no complaints about the food or the people who took care of us during our visit. Unfortunately, that doesn’t make up for how the rest of the experience was handled. The promotional offer felt misleading, and refusing to waive the cancellation fee after notifying us of the issue just hours before our reservation was completely unreasonable. It honestly felt like a bait and switch. The whole situation came across as scummy, especially from a restaurant charging these prices. I’ve enjoyed both of my previous visits, but this experience has completely changed my opinion of the restaurant. If this is how they treat returning customers, I doubt they’ll have many people coming back. Good food and great staff can only go so far when the business practices leave customers feeling taken advantage of. I won’t be returning. If you’re booking with one of their promotional offers, be careful, and definitely double-check your bill.
• DD

  DylskiTV

  Sep 10, 2026
  5.0
  I will never forgive Sushi by Bou for setting the bar so high on quality of sushi matched with an experience second to none. Do yourself a favor and treat yourself!
• MR

  Mark R

  Aug 31, 2026
  5.0
  By far my favorite restaurant. I typically go once a month and although it is a bit pricey, it is absolutely worth every visit. Best sushi I've ever had and it's not even close! The atmosphere is nice and dark, drinks are delicious, too!
• JC

  James C

  Aug 30, 2026
  5.0
  By far my girlfriend an I's best Omakase experience, all the staff was very personable. It was phenomenal. I really liked how they text you as it comes close to see if your going to be late to try to adjust accordingly. I called right before I walked in because I was confused on the location but found it and hung up before they answered. During my dinner I still got a call to make sure there were no complaints or concerns. The Chef was great at talking about the array of Sushi. Did the 17 course, even though it was extremely filling it Id do it over and over. Looking forward to sharing this experience with my kids.
• NN

  neoxtra

  Aug 28, 2026
  1.0
  Location was closed during my reservation. Will update the review if I ever decide to come back, person on the support line was rude as well. Quite disappointed