Since November 2022, Herbie's Burgers has been a must-visit American restaurant in Albany, offering a fresh take on classic comfort food. Specializing in grass-fed smash burgers, crispy hand-cut fries, and creamy milkshakes, every item is crafted with quality ingredients. Their menu features 100% organic grass-fed beef, a selection of vegan burgers and shakes, and house-made sauces that elevate every meal. Herbie's Burgers is the ideal spot for a satisfying lunch or an enjoyable family dinner.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.