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Dunkin' Zero
Brand Certified

Dunkin'

3.0
(88 reviews)

Business Details

One Commerce Plaza, Albany, NY
12210, United States
(518) 426-1678
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Albany, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
One Commerce Plaza, Albany, NY
12210, United States

Hours

Monday5:30 AM - 5:30 PM
Tuesday5:30 AM - 5:30 PM
Wednesday5:30 AM - 5:30 PM
Thursday5:30 AM - 5:30 PM
Friday5:30 AM - 5:30 PM
SaturdayClosed
SundayClosed

Menu

1 menu · 73 items

Explore offerings from Dunkin' on One Commerce Plaza in Albany, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.0
88 reviews
5 stars
26
4 stars
14
3 stars
11
2 stars
7
1 star
30
  • DH
    Dominique Hughes
    3 days ago
    1.0
    Closed at 11:30 in the morning and being rudely turned away by some women, not even in a Dunkin uniform
  • AJ
    A J
    Sep 17, 2026
    5.0
    Best dunkin donuts I've ever been too,very quick never mess up my order and the food is always cooked to perfection 👌
  • JW
    Julien Wagner
    Sep 17, 2026
    2.0
    It has been over a week and I have not gotten my refund from corporate after placing a mobile order I never received. I have been going to this Dunkin for almost 2 years and after last time I'm never going back, now. Blonde woman nonchalantly spilled drinks as she called out the names on them. A decent crowd of people stood around the mobile order shelves waiting for theirs. The woman asked a few people around me what they were waiting for, and she made eye contact with me several times but never addressed me. I checked the shelf 3 times in the 20 minutes I stood there, my order never went on the shelf. Finally I walked over to the blonde woman, still spilling drinks all over the floor, and asked her about my order. She accused me of not checking the shelf in that whole time she saw me standing there and repeatedly checking it. Then after I confirmed I had checked it, multiple times, she finally asked me what I ordered and I told her a harvest chai latte. That is when she informed me they were out of chai and she thought mobile ordering had been turned off. She did not offer any sort of alternative compensation, and of course having placed the order through the app, I had to go through corporate to get my refund. I received an automated email response they would get to my customer service ticket, but no timeframe. Dunkin has lost a loyal customer of over 15 years in total, now. I'm done with Dunkin. Time to go local!
  • CK
    Cristopher Karlau
    Sep 11, 2026
    1.0
    They have mice 🤮
  • AA
    A H (axelkidd787)
    Aug 12, 2026
    1.0
    This dunkin has really gone downhill it terms of quality and customer service. This location needs to be trained again or taught how to deal with customers. They are rude and constantly understaffed. I tried getting a simple latte (if you google search how latte is made is one part espresso and 3 parts milk) the guy goes back and forth with me that a latte has more espresso. At the end he remade my coffee with such an attitude and it appeared others were encouraging this behavior. If you cant deal with the pressure of having high traffic at a customer service job please do yourself a favor and get a job doing something less stressful. This dunkin has really gone downhill not sure if its the change of management or maybe they don’t care at all. Either way bad start to the morning, do whatever you want with this review.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Albany, NY?

Dunkin' in Albany is open Monday through Friday, typically from 5:30 AM to 5:30 PM, with some variation such as closing earlier on Tuesday at 1:00 PM. It is closed on Saturdays and Sundays.

What special holiday drinks are available at Dunkin' this season?

This holiday season, Dunkin' offers new items like the Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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