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McDonald's

3.2
(1,940 reviews)

Business Details

5000 S Virginia St, Reno, NV
89502, United States
(775) 827-2209
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5000 S Virginia St, Reno, NV
89502, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday7:00 AM - 11:00 PM
Saturday7:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5000 S Virginia St in Reno, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,940 reviews
5 stars
558
4 stars
376
3 stars
354
2 stars
178
1 star
474
  • WD
    William Dowling
    Jul 1, 2026
    1.0
    I went to thia McDonald's to pick up food after leaving a friends memorial, i arrived here at 9:50 pm, after pre ordering online. There were a few cars in front of me. And behind me. At the speaker They told me they were closed,(they close at11) I told them I had a online order that was paied for and they repeated that they were closed. I waited in the drive though for the guy in front of me to get his order which took over 10 minutes. ( thinking he was the last order) and i pull up to the window the guy sees me and ducks around the corner. Thinking okay they are closed. I sat in the parking lot trying to figure out how to get a refun, and I watched as the people behind me all recieved their food. We call the number on the door talk to management and they said go back though and they will make it right now. I go back though the drive through. Pull up to the speaker wait least 5 minutes and I had to start saying hello??!! they told me they were closed again. And I said no you are not!. And they said again that they were closed.. and I told them we just called and spoke to the mannager and that my food was ready. They said hold on and didnt come back until several minutes later. I repeated the code atleast 4 times.I told them im.pulling up to the window. No one came to the window for 10 minutes!! They just ran by and hid, I got a bag full of random chicken nuggets. No drinks no shake. The food looked questionable. And I definitely didn't see anyone wearing gloves. I finally got the wrong order 50 minutes later! I recorded the entire interaction and I will be posting it on you tube.
  • IA
    I Ale
    Jun 23, 2026
    1.0
    This Specific McDonald’s NEEDS to have new Management or more training. Maybe just get shut down in general. I’ve come several times and it’s ALWAYS the same. Drive-Through wait times are ridiculous. 20-25 minutes in the drive through. Nothing fast about this place.
  • F1
    Furry Critters 101
    Jun 22, 2026
    5.0
    Every morning I go in the drive-through. I’m very pleased to see Michael. He is very sweet and always gets the orders going quickly. He has such a great tone and knows his customer service. He needs a raise that boy works every day I know because I see him.
  • BM
    Brianna Metzler
    Jun 18, 2026
    1.0
    Couldn’t find my order. Didn’t know how to make my order. Then my dirty soda came out flat and hot. I don’t support fast food businesses, typically but wanted a quick drink and thought I would try to get one from here. Took over 10 minutes and four people to figure out how to make a dirty soda. All the while, orders were getting cold and people behind me in the drive-through were getting frustrated. I do not recommend this location or this establishment.
  • TN
    Tracy Norton
    Jun 7, 2026
    2.0
    Unfortunately, the counter is not manned anymore in any McDonald's. I walked in at the same time as three other parties. Two of us just needed the bathroom door code to begin. The people on the line looked at me and then ignored me when I asked for the code. They ignored another customer asking the same question. Finally a worker came over and whispered the code like it was a national secret. Upon returning to place my order, I knew to use the kiosk because tbe same gentleman was still waiting at the counter to place his order. Other guests waited long periods of time as well. The kiosk doesn't print out a receipt. After that long of a wait, I'm supposed to remember my order number? The employees were calling out numbers and got irritated by the customers asking what the actual order was. I despise that I have to place my own order and double check to make sure that it was made correctly and then have the employee get mad when I ask for the item to be made as it states on the tag. I understand that fast food work can be nerve-racking, but if they truly believe that they deserve to earn as much as I make taking care of the elderly, work on those people/customer service skills. Do better McDonald's.

Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 5000 S Virginia St, Reno?

McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 7:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is available daily from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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