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McDonald's

3.2
(2,000 reviews)

Business Details

5000 S Virginia St, Reno, NV
89502, United States
(775) 827-2209
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5000 S Virginia St, Reno, NV
89502, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5000 S Virginia St in Reno, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,000 reviews
5 stars
564
4 stars
383
3 stars
360
2 stars
183
1 star
510
  • CA
    carlos alvarado
    5 days ago
    1.0
    I spent almost 40 dollars on food just to find out I was missing 30 chicken nuggets and my buffalo sauces I then proceeded to ask nicely if I could have a pup cup for my doggie and the guy asked me for my receipt just for him to say no and break my doggies heart I felt horrible other McDonald's have always complimented me with free pup cups without even asking if anyone has a pet please dont come here I dont want this experience on anyone else
  • JP
    Juan Pancho
    Oct 31, 2026
    1.0
    Gave burnt chicken nuggets and when I asked if she could give me other ones cause they weren’t good she refused and her attitude was bad bad bad we spent over 100 we also asked for a refill she said no and when she gave us our order she basically threw the food and drinks
  • MJ
    Melissa Johnson
    Oct 28, 2026
    2.0
    One kiosk was out of order. There were no number tents available even though you have to enter one when you use the kiosk. The employees were helpful, but the lower rating is for the kiosk. There was no toilet paper in either stall in the bathroom - just a stack of napkins on top of the toilet paper dispenser. 😳 I overheard a woman saying that there was something wrong with one of the drive through lanes, which is why she had to come inside. She also said that they were out of soda and tea yesterday.
  • KW
    Kirk Wilson
    Oct 18, 2026
    1.0
    Okay, working Sunday with my teenage son went to. Mcdonald's to get food around the corner from my medical clinic. The food was so disgusting, it was absolutely unedible. The big mac mill was ice cold and my coke taste like water.Then we tried all of the drinks.They all taste like water. This is the worst mcdonald's food.I have ever eaten in my fifty eight years of life. This McDonald's is so disgusting. Even my seventeen year old son took a bite of his food and said, dad, this sandwich is so disgusting, it's unedible. I told them to give me something else to drink. And they said, all of their drinks are turning out like that today.Well fix it then. I recommend nobody go here and eat.You might as well find a dog turd on the side of the road and eat it.You'll get a better taste than this mcdonald's
  • MM
    Mar89R_N
    Oct 18, 2026
    1.0
    After reading the previous reviews, I realized that my experience was pretty much the same as everyone else’s. Clearly, this is an ongoing problem that management has failed to address. Waiting 30 minutes or so for a $6 McDonald’s meal is absolutely CRAZY! And what’s even more ridiculous? After waiting in that long line, you finally reach the drive-thru window, only for the employee to ask, “What was your order?” ARE YOU SERIOUS?! What was the point of ordering in the first place? No wonder the line takes forever! The entire operation seems completely disorganized. And here’s what makes the experience even worse: They don’t even have the decency to acknowledge how long customers have been waiting! Not even a simple apology, a “Sorry for the long wait,” or any kind of courtesy or complimentary gesture to make up for the inconvenience. Instead, they just hand you your order and immediately shut the window in your face! No apology, no acknowledgment, not even a little appreciation for your patience. HOW RUDE AND DISRESPECTFUL IS THAT?! Nobody is asking for special treatment or free food, but when customers have been sitting in line for 30 minutes to an hour, the VERY LEAST employees can do is acknowledge the inconvenience and show some basic courtesy! A simple apology costs absolutely NOTHING! This location seriously needs better management, proper employee training, and a more efficient system. Employees need to understand that customer service and professionalism are part of their job, regardless of where they work. Just because it’s McDonald’s, a fast-food chain serving inexpensive meals, doesn’t mean customers deserve cheap, disrespectful service. A JOB IS A JOB, and every job deserves professionalism, accountability, and respect for customers. Whether you’re working at a five-star restaurant or a fast-food chain, you are still expected to treat people with respect and take your responsibilities seriously. CUSTOMERS ARE PAYING FOR THEIR FOOD, NOT BEGGING FOR IT. We shouldn’t have to tolerate rude attitudes, ridiculously long wait times, and employees acting like they’re doing us a favor just by handing over the food we already paid for! If you can’t provide FAST service, at least provide RESPECTFUL service. And if you can’t do either, then something is seriously wrong with how this location is being managed.

Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 5000 S Virginia St, Reno?

McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 7:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is available daily from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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