HK
Hwllo Kitti
Sep 17, 2026
My boyfriend and I used to come to this place very often—sometimes every two weeks—and we would regularly choose it for celebrations because we considered it a decent place. Unfortunately, after having repeated negative experiences with the same waitress, we eventually decided to stop coming.
The issue was not one isolated interaction. Every time we encountered this waitress, we experienced a rude and unpleasant attitude, including eye-rolling, an unfriendly tone, and the way she would respond to us as customers.
One example happened when we came to pick up a delivery order. We were already waiting for our order when another employee, a young woman with black hair, tried to bring it to us. The waitress took the order from her, but did not bring it to us at that time. We ended up waiting longer, and when she eventually came out with the order, her attitude was still extremely unpleasant. After that experience, we decided not to leave a tip.
Another time, my boyfriend and I were told that we could not share the drinks we had ordered. I had ordered water and he had ordered a Pepsi, so the issue itself was not necessarily what bothered us. What was unacceptable was the way she spoke to us when we tried to explain the situation. Her tone was condescending and unnecessarily confrontational, and even after we explained ourselves, she continued serving us with a visibly bad attitude.
After multiple experiences like these, we began intentionally avoiding this place because we did not want to risk having the same experience again, especially when we were coming in for a celebration.
I have also noticed that other customers have mentioned similar experiences with this same employee in their reviews. Seeing that we are not the only people who have had concerns about her customer service makes this something I believe management should take seriously.
Customers should not have to feel uncomfortable or unwelcome simply because they are asking a question, explaining something, or receiving an order. We were not expecting special treatment—we expected basic courtesy and professionalism.
Because of these repeated experiences, I cannot recommend this place for a special occasion or for anyone who values friendly and respectful customer service. It is disappointing because we genuinely used to come here often and considered it one of our regular places. 😔