El Pollo Loco

Reviews

• FB

  Finding Me Wherever I May Be

  Aug 3, 2026
  2.0
  The lady taking our order was very quiet, frowned the whole time, no thanks or have a good day. I got the double chicken bowl, it came with a couple strands of cabbage, barely any avocado or sour cream. The kids quesadilla tasted dry and not great. The 2pc drumstick kids meal was good. Clean inside and someone was actively cleaning the whole time too.
• SW

  Sandra Walsh

  Jul 28, 2026
  4.0
  Cheese quesadilla was really good. Also, having cheese with my chips made a world of difference with the chips.
• JL

  Jesus Luengo

  Jul 17, 2026
  1.0
  I visited this location today at around 5:40 p.m. I walked up to the counter to order churros and a flan. The employee at the register, an older gentleman with a mustache, saw me waiting but ignored me while stocking items in the refrigerator. I politely asked, “Excuse me, are you closed?” He looked at me and answered, “Yes, we’re closed,” twice. A few moments later, he called me over and said, “No, we’re not closed. Why are you in such a hurry? Can’t you see I’m busy?” I never argued or raised my voice. I simply placed my order and left. I understand employees can be busy, but customers deserve to be treated with courtesy and respect. A simple “I’ll be with you in a moment” would have been much more professional. I hope management addresses this and improves the customer service at this location.
• RR

  Rocio Reyes

  Jun 28, 2026
  1.0
  Today 6/28/26 they totally messed up our visit! Made our to eat here order to go; my wifes three piece chicken meal only had two pieces; one of my wife's chicken pieces was not fully cooked! You really let me down, I'm disappointed! HK
• DV

  Dmitry Volkov

  Jun 26, 2026
  5.0
  Great food made with real ingredients