El Pollo Loco

Reviews

• SM

  Seann Maron

  Jun 18, 2026
  5.0
  Dined in here for a late dinner. There were handful of workers in the back and quite a few guests and families in the dining room which was very well kept. The lady working the cashier was friendly. Food came out hot and with 5 minutes. Ordered the double chicken avocado bowl which was fabulous, worth it, and fresh. Best El Pollo Loco location I have visited.
• SM

  Stephen Mack

  Jun 11, 2026
  2.0
  2 out of my three most recent orders from this location have been missing items. last time I was shorted a taco, this time of the 7 items on the order 4 were missing. both in the drive through. inspect each drive through order carefully is my advice: this location has an odd habit of leaving paid items out. The phone goes to voicemail each time I have called
• JP

  Jose “The New Taco” Pena

  Jun 2, 2026
  5.0
  This is hands down the best Pollo Loco in Reno..... food is always on point, friendly employees, and very polite. I will drive out of my way to go to this specific location.
• MB

  Momo M Beltran

  May 28, 2026
  1.0
  Chicken with no flavor. Sides super small and flavorless. Pieces are tiny!! I should have gone to KFC instead. The only good was the service.
• CP

  C P.

  May 12, 2026
  1.0
  We order from this location frequently and have consistently experienced the same issue of not receiving the amount of salsas requested with our orders. For a meal intended to feed six people, receiving only 4–5 small salsa cups feels insufficient and disappointing, especially when the app allows customers to request quantities during checkout. Before pickup, I called politely to ask if our order could please include a more appropriate amount of salsa given the size of the meal. The employee I spoke with, Elvira, responded in a way I found unprofessional and dismissive. Rather than addressing my concern, she laughed and told me I would not be receiving the amount requested through the app. When I asked why the option is available to customers if it cannot actually be honored, she stated there was “no way” I would receive that amount. During the call, she asked for the order name. There was brief confusion at first because I initially believed the order was under my husband’s name, but we clarified that it was actually under mine. She located the order, acknowledged the correct name, and confirmed it was a pickup order. At the end of the conversation, I thanked her and simply asked if she could include whatever additional salsas were possible. When my husband arrived for pickup, he first gave his name and was met with confusion, despite my earlier phone call. He then gave my name, and again was told the order could not be found. Even after showing proof of the order, the interaction became unnecessarily tense, and he was spoken to in a rude and raised tone. As a regular customer, this experience was frustrating not only because of the repeated issue with our order requests being ignored, but because of the dismissive and disrespectful customer service we received when simply trying to resolve it politely. We hope management can address both the recurring issue with order customization expectations and the professionalism of staff interactions moving forward.

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