New remodel, but same horrible service.
Driving down the street. We realized we should’ve went to the other Taco Bell. But we are already stuck in line. We proceed to order, which to our surprise was told that they no longer sell nacho fries. I’m pretty sure that’s why the handful of five employees that were hanging outside of the Taco Bell By the drive-thru were laughing. So with $20 .43 as our total, we now pulled up. This was after we had to wait four minutes in the line because it wasn’t moving at all. By the time we were done ordering, but there was nobody in front of us and it did not take us more than two minutes to order.
When we get to the window, a young gentleman opens the window and confirms every single item on our order. Our total was $20.43. Is surprise us because then he closed the window and walked away, didn’t even take our form OK. Then a Girl opens the window and takes our payment. Then she also closes the window. I did make sure that I got a receipt. She handed us the receipt and walked away. We were then left at the window for 12 minutes with no one coming to the window, no one apologize, no one asked if we were OK. Worst customer service ever.
We made it worse. Was everything that you can see going on inside the building as we were waiting. This included seeing how people have their drinks behind the counter, how people were taking their tumblers and filling it up with ice and soda in the drive-through. At one point there were four people in front of the window laughing but I was getting nobodys attention. No one could see me wave my hand as I was trying to get a refund for the amount of time I was wasting just sitting here. Eventually, the Girl showed Back up and then was leaning on the counter. There was literally no one who wanted to even glance at the window. You saw a management and other people placing orders on the computer, but nobody wanted to look out the window.
They did not help that once they finally gave us the order, the Girl said, have a great day, even though it was already 930 at night. And as soon as I took the bag, immediately shut the window.
No, my husband who is in the passenger seat. Decided to start flipping them off and calling them names. I chose to drive away because I was not going to engage in that type of altercation. But how disappointing it is to know that even if you make a restaurant look good, which we’ve seen this plenty of times. It does not change the fact that you have bad Customer service with the employees that are there.
On the positive side, the food was good, but we don’t understand why it took nearly 12 minutes to make four crunchy tacos, cheesy fiesta potatoes, a Chicken chalupa, a beefy five layer burrito, and a beef soft taco.
This is gonna be one of the cases where I will. Drive 10 to 15 minutes. Out of my way to go to a Taco Bell. That will give me a good food and good customer service.
If you don’t mind, waiting a long time for a fresh food, and you don’t want employees to talk to you at all, head to this Taco Bell