PT's Gold

Reviews

• AT

  Abiezer Tefera

  Aug 23, 2026
  1.0
  I am writing to express my concern regarding an experience I recently had at your establishment. I live across the street from PT’s Spot and have been a regular customer, particularly after midnight because that is when I finish work. I typically come in to relax, have a drink, and socialize with other customers. Last Wednesday, I was sitting by myself when a gentleman came and sat next to me. We started having a conversation, and he told me that he had previously worked as a bartender at the establishment and was currently unemployed. Feeling sympathetic toward his situation, I offered to buy him a drink and paid for it. Unfortunately, the conversation later became uncomfortable when I became aware that he and the bartender were making negative comments about me and, in my opinion, treating me differently based on my background. I was confused and disappointed because I had only been friendly and had even offered to buy the gentleman a drink. Rather than argue or cause a scene, I simply moved to another part of the bar. A few minutes later, I paid my bill, left a tip, and left the establishment. When I returned on Saturday around the same time, the same gentleman and bartender were present. They began laughing at me, and the bartender told me to leave and said she was not willing to serve me. When I asked why, she stated that I had not been nice to her or to her friend. I found this extremely disappointing and unfair, especially considering that I had not caused a disturbance, had paid my bill, and had even previously paid for the gentleman's drink. I have been a customer of PT’s Spot because I live nearby and enjoy coming in after work. However, I believe customers should be treated respectfully and professionally regardless of their background or circumstances. I am asking management to please review what happened and address this situation appropriately. I would appreciate an explanation as to why I was refused service and treated in this manner. I hope management will take this complaint seriously and ensure that customers are treated with professionalism and respect. Thank you for your time and attention.
• SS

  Shany

  Aug 18, 2026
  5.0
  I just received excellent service at this location. Will definitely be back. Male bartender with an accent, was kind and knowledgeable from when I called in an order, to when I picked it up. I wanted a burger, but wasn't sure which one. He recommended the happy hour burger, and let me know that happy hour just started. I went with it and was very satisfied. Super delicious thick cheeseburger with fries for 5.99. it was a great recommendation. He invited me to stay next time since I mentioned I was in a hurry. I felt welcome.
• JG

  Johnna Grosso

  Aug 12, 2026
  5.0
  This has become my new favorite local spot!! I came here with my mom and we had a great time! Absolutely love the atmosphere and vibes. My mom really enjoyed the music. Our bartender, Lewis is awesome! He is very nice, friendly, and really attentive! I loved how clean and neat the bar felt. Can’t wait to come back!
• RB

  Ronna Bonner

  Jul 26, 2026
  1.0
  1 Star My sister and I come to PT’s all the time, and we’ve honestly never had any complaints until tonight. Our server/bartender, Angelo, completely ignored us. He sat at the end of the bar sipping his drink, talking and flirting with a coworker, while we were sitting there waiting to be acknowledged. We even made eye contact multiple times, and still nothing. We finally had to ask to be served. I understand places get busy, but basic customer service is simply acknowledging your guests and letting them know you’ll be with them shortly. When we finally got our drinks, our tab was around $15. He took the payment, kept the change, and never came back. My biggest issue is this: don’t ever feel entitled to a tip. Tips are earned through good service. I was willing to let him keep the extra money because it seemed like he needed it more than I did, but his service wasn’t even worth that. What really disappointed me is that he actually lost out. I regularly leave great tips when someone provides great service. A little effort, attentiveness, and friendliness go a long way. Instead, we felt like we didn’t belong there while he spent more time socializing than taking care of customers. Angelo could definitely benefit from some customer service coaching. Unfortunately, because of this experience, I’m giving the entire establishment 1 star. I hope management addresses this so other customers don’t have the same experience.
• RM

  Richie Mohabir

  Jul 26, 2026
  5.0
  PT’s in general have been actually a great experience for me. It’s my forth one in a row (4 days straight, but not an alcoholic, just an avid pool player lol) since being marooned here in this sweltering Mojave Desert during this dangerously hot heat wave. We’re from Georgia on business.. Eva was extremely welcoming, friendly to my wife and I, personable, and an overall great hostess and barkeep. I give PT’s and specifically this branch my stamp of approval. Once they change the name of PT’S CHEESESTEAK TO THE PT/CRYSTAL collab cheesesteak we will become donors and expect our name on a brick outside or somewhere people pee. lol We love it and are true fans. The food is excellent! Bar food at its peak. Love it for Eva! 😉

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