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McDonald's

3.3
(1,170 reviews)

Business Details

1343 Silverado Ranch, Las Vegas, NV
89123, United States
(702) 269-8623
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1343 Silverado Ranch, Las Vegas, NV
89123, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1343 Silverado Ranch in Las Vegas, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,170 reviews
5 stars
421
4 stars
213
3 stars
167
2 stars
68
1 star
301
  • RD
    Rosalyn Douglas
    2 days ago
    1.0
    Customer service was very poor and manager had an attitude right when I got to the window. My app was loading and when I click to use my rewards it was saying it was invalid and she seem she don’t have the patience for it. Also messed up my order and only gave me 3 bbq sauce when I had order 4 meals.
  • AJ
    Adam Johnson
    Oct 28, 2026
    1.0
    Walked out after a few minutes, Work locally and came here for a quick lunch, store was very dirty, half the ordering kiosks were off and nobody to take my order. Waste of time even walking in here. Gonna post about how dirty the store was on the Vegas locals reddit page as well.
  • HS
    Honey Sheyene
    Oct 27, 2026
    1.0
    I picked up my order around 8:30 p.m., and unfortunately, the customer service was just as disappointing as the food.The experience started at the drive-thru window. The employee handed me my food and immediately closed the window without even checking that I had a proper hold of my bag. No “have a good night,” no acknowledgment, nothing. Not exactly the warmest interaction, but hey, we all have our days. I brushed it off. That was until I drove away and opened my Quarter Pounder. Now, I’ve had plenty of Quarter Pounders in my lifetime, and I’m pretty familiar with what one should look like. The patty is typically thick and juicy. This one? Baby, it was thinner than a smash burger, burnt, and dry. My daughter’s McDouble had a thicker patty than my QUARTER Pounder. Make that make sense.So, I politely returned to the location to address the issue.I explained to the gentleman at the register that I didn’t believe I had received the correct burger and that the patty appeared burnt. He looked confused and took it to a woman dressed in all black, maybe a manager, I hope not considering what happened next.I could see her visibly irritated, asking him, “What do you want me to do about it?” He returned to the register and asked me what was wrong with the burger. I explained it again. He went back to her, and she told him there was nothing they could do, she approached the register herself and asked what the problem was. So, for the THIRD time, I explained my concern.Mind you, throughout this entire interaction, I was polite, smiling, and respectful. You would’ve thought I walked in demanding the secret formula to the Krabby Patty based on this woman’s attitude.She proceeded to tell me that this is what a Quarter Pounder looks like when it’s smashed by their machine. Interesting. Because when did McDonald’s start serving Quarter Pounder smash burgers, and why wasn’t I notified? I genuinely asked whether something had changed because every Quarter Pounder I’ve purchased previously had a noticeably thicker patty. Her response , her demeanor, the eye-rolling, the irritation, and the complete lack of professionalism toward a customer asking a reasonable question was mind blowing. She eventually made another burger, rolled her eyes, tossed my original burger onto the counter, handed me the replacement, and walked away.Now, I’m currently in my personal growth era, so instead of matching her energy and acting an absolute fool in that establishment, I chose peace. (Pat on the back for me.) But…… I still needed answers because I KNOW I wasn’t trippen. So, I drove to the McDonald’s on Horizon. Despite that location being extremely busy, a kind employee took the time to listen to my concern. She confirmed that my original burger did not look like a typical Quarter Pounder and suggested the other location might have an issue with its equipment. Without an attitude, without rolling her eyes, and without making me feel like I was inconveniencing her, she kindly offered to remake my burger. And when I tell you that woman brought me out a burger that looked like it was made with LOVE! Fresh, properly prepared, and guess what? THE PATTY WAS THICK. JUST LIKE ME! I KNEW I WASN’T TRIPPIN’! The difference in customer service between these two locations was night and day. Silverado, please get it together. Mistakes happen. Equipment malfunctions. Food doesn’t always come out perfectly. I understand that. What I don’t understand is why a paying customer should be met with hostility simply for bringing a legitimate concern to your attention.A little professionalism and basic courtesy go a long way. Nobody should have to visit two McDonald’s locations just to get a properly prepared Quarter Pounder and a decent customer service experience.To the Horizon location: Thank you for your kindness, professionalism, and for restoring my faith in the Quarter Pounder. You saved the day! To the Silverado location: Please take notes. The Horizon team managed to fix a problem they didn’t even create. That’s what good customer service looks like.
  • TQ
    Travis Quintana
    Oct 20, 2026
    1.0
    People standing around with rude, unhelpful staff. Either on their phones or just plain rude. Woman in front tried saying "This bell isn't for you. Next time say excuse me" even after I made multiple attempts to grab her attention. McDonald's should be ashamed of the poor customer service these people have. I understand people having a bad day, but you leave that at the door when you come in.
  • BM
    Bobbi Matthews
    Oct 5, 2026
    1.0
    Store was very sloppy, we were ignored for about ten minutes, good was very sloppy and the fries were old but the burger patties were fresh. Manager was ride and gave sorry looks for standing there making sure we were seem. Will not step for back at this location

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1343 Silverado Ranch, Las Vegas?

McDonald's at 1343 Silverado Ranch in Las Vegas is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's location offers drive-thru service and it is open 24/7.

Brand Certified Facts from McDonald's

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