Geo was very professional and took care of any concerns we had and corrected our order.
AP
Alex Parker
Jun 19, 2026
5.0
Always a good experience here and the employees are a lot better and nicer here than you'd expect from fast food
JB
Jeannine Brown
Jun 14, 2026
1.0
I order from this location because of the convenience. This has happened multiple times they get the order wrong ...missing items the quality of the food is terrible. But today's order took the cake the mashed potatoes had no gravy they forgot my chips and salsa and the chicken was yellow and undercooked- $35 order... management needs to get it together over there and train their workers and cooks better.
You would think after multiple complaints that quality and getting orders right would improve...SMH
AM
Ally Miranda
Jun 3, 2026
1.0
La chica de lentes que me atendendio en el drivethru súper despota, solicité platos y tenedores y volteo los ojos como si era un pecado pedirle eso, ni me dio servilletas tampoco, le pedí e hizo lo mismo. La imagen mala que me queda de aquí es la de la chica que probablemente no se sentía en capacidad de atender… deberían mejorarlo.
JD
Joseph Daniel
May 28, 2026
3.0
Great place. Service great. Food was not great. Rice not fresh and was hard. Very welcoming work crew though.
What are the operating hours of El Pollo Loco at 4990 E Tropicana Ave, Las Vegas?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 4990 E Tropicana Ave, Las Vegas, NV 89121, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer a drive-through service?
Yes, El Pollo Loco has a drive-through available for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can place your order online through their menu on https://order.elpolloloco.com/menu/.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
How can I contact El Pollo Loco for inquiries or catering orders?
You can contact El Pollo Loco by phone at +1 702-472-9405 or email at epl6197@elpolloloco.com.
What nearby public transportation options are available to get to El Pollo Loco?
The RTC Bus Stop - Tropicana At Nelis is close by, providing convenient bus access to El Pollo Loco.
Are there any nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, Fresh & Easy Neighborhood Market is nearby for your grocery shopping needs.
What other dining options are close to El Pollo Loco at Tropicana Ave?
Nearby you can find Little Caesars Pizza, Viva El Salvador, and Mariscos Alkatraz, offering a variety of dining choices.
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