While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
About 7:30 pm. As soon as I walked in I got a bad "vibe". Woman behind counter was very confused and unfriendly. The salsa bar was closed. The manager announced that they only had 15 pieces of chicken and they would not have chicken for one hour after that.
I ordered a 12 pc family meal. I had To tell her five times what size I wanted, And another five what salsas we wanted. She kept forgetting.
I also asked for a side of sour cream... 6 times.
She told me that she would have to charge me for it and forgot it, Until I mentioned it again. .99 for a small cup. Chicken was good, except the white meat which was dry. A very frustrating and disappointing experience overall.
JR
Jack Ricks
Oct 15, 2026
5.0
Great food and customer service!!!
PP
Preston
Sep 29, 2026
1.0
NV’s finest
JR
Jorge Betancourt Ruiz
Sep 8, 2026
5.0
Tienen muy buen personal q ayuda y es muy rico y limpio
BH
Bobby Hawkins
Aug 28, 2026
2.0
From the moment you enter this establishment you are put to work. You are forced on to kiosk to place your order. When I told the employee I didn't want to use it, he said they make us do it this way. At this point I could either make a fuss or decide to navigate my way through the screens to complete order. I don't work there why do I need to learn how to operate this piece of equipment. Maybe next I should show up with my W-9 instead of a credit card. The food was decent, however, the bathroom was filthy, not the first time I've seen that way. You know the old saying, dirty bathroom, dirty kitchen, so I'll leave it at that.
What are the opening hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 4292 Blue Diamond Rd, Las Vegas, NV 89139, USA.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery service.
Can I order food from El Pollo Loco using their mobile app?
Yes, you can order food through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for your convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include Taco Bell, Tropical Smoothie Cafe, and Famous Dave's Bar-B-Que of America, offering a variety of dining options in the area.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Curl & Color Studio, The Guest Room, and Valentina at Heads Will Roll Salon, perfect for a grooming session before or after your meal.
What other services are located near El Pollo Loco in Las Vegas?
Nearby you can find diverse services such as The Joint chiropractic clinic, CM2 Design for graphic and web design, and The UPS Store for printing and packing needs.
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