While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
I dropped in to order dinner to go for my wife and I and my Daughter and two twin Grandsons who were visiting. Ordering with the counter agent was very easy, the food was prepped very fast, and it was hot and delicious!
PP
PAOLA
Oct 8, 2026
1.0
This location has a major problem fulfilling orders, both online and through the drive-thru.
I always received one or two pieces less than my order. I stopped coming to this location, which is only three minutes from my house, because of this. Today, I decided to try again. When they handed me my order, I asked if it was complete, and they said yes. But when I got home, I was once again missing one piece. I ordered the 12-piece family meal, and they gave me only 11 pieces. The churros are no longer soft; they're hard.
Unfortunately, either they don't know how to count the chicken pieces when they hand them out, or they're doing it on purpose because they know people aren't going to make a double trip for just one or two pieces.
Thanks, but no thanks. I won't be returning to this location. I hope they manage to make some changes.
AX
alex x
Oct 4, 2026
1.0
BEWARE, this location gave me super undercooked chicken, like some pieces still so raw it never touched the grill. I purchased 2 plates and BOTH each had 4pcs and ALLL undercooked. I called 3 times and no pickup at all. Terrible, last time coming here. I hope I don’t get sick. Wish I could attach the photos
KZ
Kay Zep
Sep 11, 2026
5.0
Deynezia Battee is truly the kind of employee every business needs! Employees like her are what make customers want to come back, not necessarily because the food is great, but because she makes the entire experience exceptional.
She was so friendly, attentive, and genuinely helpful. She offered great recommendations that made our experience even better and made us feel like she actually cared about making sure we enjoyed ourselves. That kind of customer service really stands out these days.
You can have good food anywhere, but exceptional service and someone who goes above and beyond is what makes a place memorable. Deynezia definitely left a lasting impression, and she deserves to be recognized for it!
What are the regular opening hours for El Pollo Loco in Las Vegas?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Las Vegas offer delivery services?
Yes, this location offers delivery services to customers.
Where is El Pollo Loco located in Las Vegas?
It is located at 5260 S Fort Apache Rd, Las Vegas, NV 89148, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican food with a focus on fire-grilled chicken and authentic Mexican entrees.
What forms of payment are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Can I place an online order or use a mobile app for El Pollo Loco?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store to place your order and earn rewards.
Does El Pollo Loco offer catering and have drive-thru service?
Yes, this location offers both catering and drive-thru services for customer convenience.
Are there any banks near El Pollo Loco for easy access to ATMs?
Yes, Chase Bank is nearby, providing banking services and ATMs which can be convenient before or after your meal.
What other dining options are close to El Pollo Loco?
Nearby dining options include Burger King, The Pizza Kitchen, Brooklyn's Best Pizza & Pasta, Del Taco, and Cafe Rio Fresh Modern Mexican, so you have a variety of choices in the area.
Are there any places for refreshments or coffee near El Pollo Loco?
Yes, Aromas Teas & Coffee and Infused Tea Lounge are nearby spots where you can enjoy coffee, tea, or bubble tea after your meal.
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