While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas, NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Very clean new store. Fast service and food is very consistent.
BF
BRANDON FPS
Apr 28, 2026
1.0
The service is terrible, and the wait at the drive-thru is way too long
TN
Tyler Nakita
Apr 22, 2026
1.0
This El Pollo Loco location consistently gets orders wrong, especially through the drive-thru. This isn’t a one-time mistake—it happens almost every visit.
I’ve been charged for a 3-piece meal and only received 2 pieces. I’ve been missing sides, tortillas, and even items like churros that were clearly part of the order and paid for. What makes it worse is that I repeat my order, they repeat it back correctly, and it still comes out wrong.
At this point, it feels like there’s zero quality control. Customers shouldn’t have to sit there and double-check every single item or make a second trip just to get what they already paid for.
If management isn’t paying attention, they should be—because this is a consistent issue, not an isolated mistake. I would not recommend this location unless you’re okay with incomplete orders and wasted time.
PK
Paul Klett
Apr 8, 2026
5.0
Very good. Helpful staff super friendly
BH
Bryan Hernandez
Mar 31, 2026
2.0
The chicken was tough, and my mashed potatoes looked like they had been sitting in the heater for ages. The only thing that was decent was the macaroni and cheese.
El Pollo Loco offers authentic Mexican cuisine, specializing in fire-grilled chicken and handmade Mexican entrees.
Where is El Pollo Loco located?
El Pollo Loco is located at 9550 W Skye Canyon Park Dr, Las Vegas, NV 89166, USA.
What are the operating hours of El Pollo Loco?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their website or use the El Pollo Loco app for easy ordering and rewards.
Which payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location have drive-through service?
Yes, this El Pollo Loco location offers a drive-through for your convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at this location.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include McDonald's, Jersey Mike's Subs, Kagari Ramen, Thai Healing Solutions Spa, Dee's Donuts and Pastry, Burger King, Subway, Cafe Rio, and Omelette Cafe Skye Canyon which offer a variety of food options you might enjoy.
What shops and services are near El Pollo Loco that I can visit?
Nearby you can find the AT&T Store for mobile phone needs, Optic Gallery Skye Canyon for eyewear, Grand Canyon Modern Dentistry, Go Kids Dental & Orthodontics for dental care, and Chase Bank for banking services.
Are there any local cafés or coffee shops close to El Pollo Loco?
Yes, Dutch Bros Coffee, Dee's Donuts and Pastry, Starbucks, and Tropical Smoothie Cafe are nearby options where you can enjoy coffee or smoothies.
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