To the Dunkin’ management/franchise owner: I hope you see this review because you should know how customers are being treated at this location.
Had a really disappointing experience at Dunkin’ this morning around 7:46–8:00 AM.
I ordered a chai drink for my daughter, which she gets regularly. After leaving the drive-through and getting into traffic, she told me, “Mom, there’s coffee in this.” She doesn’t drink coffee, and I tried it myself and could taste the espresso.
I had to turn around, deal with heavy traffic, and go back just to explain that the drink was wrong. Instead of an apology or even listening to me, the cashier immediately became defensive and insisted there was no espresso in it. He then made another drink, handed it to me like he was doing me a favor, and when I pointed out that the old and new drinks were visibly different, his response was simply, “Whatever,” with a shoulder shrug.
Honestly, the way a business handles a mistake says a lot. Mistakes happen — I understand that. But being dismissive and rude to a customer who is simply trying to get the correct drink for her child is not okay.
I’ve already heard similar complaints from neighbors about this location, and unfortunately, I think I’m done going back.
There’s a Starbucks literally half a mile down the road, so I guess I know where I’ll be getting my morning drinks from now on. ☕️
I hope management addresses the customer service at this location.