Dunkin'

Reviews

• JJ

  Jimena

  4 days ago
  1.0
  The girl at the drive thru kept rushing our order! We couldn’t even look at the menu without a “are you ready?” The line wasn’t even busy, no cars behind us!
• RB

  Ray Bittner

  Jul 3, 2026
  2.0
  Update, same location, third visit. The staff clause still holds — no gatekeeping, no restroom theater — though today the key lived behind the counter like a museum artifact, which is either new policy or new paranoia. Either way, the human layer is still doing its job. The product layer is not. Ordered black, caught myself, added two creams — and got a coffee that tasted like fat without ever tasting like cream. That's a specific failure, not a vague one: real dairy delivers milkfat and milk solids as a package deal, so fat-with-no-creaminess means whatever's in that carafe has been cut, thinned, or isn't actually cream. The coffee itself had gone the other direction from visit one — no longer aggressive and enamel-negotiating, just thin and flavorless, like the same adversarial brew diluted into surrender. The ham and swiss croissant arrived as a diorama of its own menu photo — small, and simultaneously soggy, rubbery, greasy, and overcooked, which is not a coherent set of adjectives for a pastry to earn at once. That's four different failure modes competing for the same three-inch object, which suggests the problem isn't technique, it's throughput — something moving through a chain fast enough to hit every wrong temperature and none of the right ones. And then the bag: napkins shoved in balled, fistful-style, like disposal rather than service. That one isn't supply chain — that's a person, on that day, treating the bag as somewhere to get rid of something rather than somewhere to place something for someone. Corporate can fix a creamer SKU. Nobody's fixing that. Total for a small coffee and a croissant: $8.21. For a sandwich that failed on four axes and a coffee that failed on two, that number stops being a price and starts being an insult. Two stars, down from three. Staff and restroom policy still earn their point each. The product — food and beverage both — has stopped being merely a punchline about institutional purgatory and started being genuinely bad. The waiting is still the point. But now you're waiting badly fed. Let's be honest about what this Dunkin' is: it is not a coffee shop. It is the decompression chamber for the Hertz location next door. Everyone in here is either waiting on a vehicle, disputing a vehicle, or recovering from a conversation about a vehicle. The seating is occupied by people staring at rental agreements. Dunkin' has, perhaps unknowingly, become a load-bearing piece of Hertz's customer service infrastructure, absorbing overflow grief at no charge. To the staff's enormous credit: the girls working the counter are genuinely friendly and will not interrogate you about the restroom. No code, no purchase audit, no sighing. In 2026 America, where grocery stores lock up deodorant, this qualifies as hospitality. Whoever trained this crew understood something most operators have forgotten. Now, the menu. The fruit punch Refresher is doing what I'd call mixology provenance laundering — it borrows the visual language of a craft beverage (layered color, "refresher" nomenclature, implied botanicals) while the actual liquid tastes like a dissolved aspirin that once read about fruit. The word "punch" is carrying the entire load. There is no fruit lineage here, only a supply chain of flavor concentrate wearing a fruit costume. Today's small hot black coffee was brewed at a strength I can only describe as adversarial. Somewhere between "diner at hour eleven of the pot" and "industrial descaling agent." I felt it negotiating directly with my enamel. I finished it anyway, because I was waiting on Hertz, and this coffee understands its role: not pleasure, but endurance fuel for institutional purgatory. Three stars: one for the staff, one for the restroom policy, one for the honesty of the arrangement. The beverages are not the point. The waiting is the point.
• JL

  Jaime Lizada

  Jun 30, 2026
  1.0
  Just left after waiting for 5 minutes at drive thru speaker, when I finally got tired of waiting and pulled up to the empty window to get my app order I was told very rudely I should have waited at the order screen. Such incredibly rude girls working this morning
• KG

  Kay Glory

  Jun 27, 2026
  1.0
  Doesn’t answer the phone
• JR

  Jenn Rudolph

  May 23, 2026
  1.0
  Coffee was absolutely disgusting. They don't follow the directions for what you want in your coffee. I get the same Dunkin order every day, and they managed to mess it up at this location. Got a bacon egg and cheese croissant. Egg was ice cold and cheese wasn't even melted. They didn't even hand us straws we had to ask for them. Don't waste your time coming here.. there are other Dunkins in the area that are much better than this one. Will never dine with this location again.

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